TROUBLE SHOOTING
Proper cleaning, maintenance and the use of quality pellets will prevent the more common stove operational problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may be helpful.
WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning, maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE.
PROBLEM SOLUTION
Orange, lazy flame.
Window soots.
Pellets build up in burn grate.
Fire goes out. Fans will not run when START button is pushed.
Pellets will not feed.
Stove runs 30 minutes then shuts off.
Fans do not shut off when stove cools down.
Ash and/or pellet dust in the house
*Clean out the burn grate and burn pot.
*Check the ash traps, clean as needed.
*Check exhaust system, clean as needed.
*Check outside air and exhaust screens, unplug if necessary.
*Check to make sure the main door and ash door are tightly closed.
*Check main and ash door gaskets, replace if worn.
*Check pellet. Replace if moist, wet, dirty or high in ash or "fines".
*Check with Dansons Customer Service.
*Check to see that your stove is plugged in and electricity is flowing from the electrical outlet.
*Check with Dansons Customer Service.
*Hopper is empty, fill the hopper.
*Fuel switch has not been pushed to "on".
*Auger system or controls need service.
*Exhaust system is plugged. Clean chimney.
*Check with Dansons Customer Service.
*Start up fire did not catch, light new fire.
*Check with Dansons Customer Service.
*Check with Dansons Customer Service.
*Check and correct any leaks in the exhaust system.
*Take more care in handling ashes, cleaning the window glass, opening the doors slower and pouring pellets into the hopper.
*Check with Dansons Customer Service.
CAUTION: The electrical, auger and heat control components of your stove are not owner serviceable. Contact your local Specialty Retailer, Certified HVAC Service Depot, or Dansons Group Inc. Customer Service Department at
Note: There may be a charge for all travel, labor and parts on service calls.
Canadian Comfort Industries V04 | 35 | PELPRO OWNERS MANUAL |
Copyright 2004 | www.pelprostoves.com | Dansons Group Inc. |
