Setup and Quick Reference Guide 39
Solving Problems
Your computer includes the following tools that can help you solve a
problem:
If a computer problem occurs that you are unable to resolve through the
steps in this section or the procedures in "Finding Solutions" in your User’s
Guide, complete the following steps before you contact Dell:
1Write a detailed description of the error, beep code, or diagnostic light
problem.
2Record your Express Service Code and Service Tag Number.
3Contact Dell from the same location as your computer.
See "Finding Information and Assistance" on page5 for an example of the
express service code and the service tag numbers.
DELL DIAGNOSTICS —The Dell Precision ResourceCD contains Dell
Diagnostics that tests various components on your computer and helps identify
the cause of computer problems. For more information, see "When to Use the
Dell Diagnostics" on page40.
SYSTEM LIGHTS —Located on the front of the computer, these lights can
indicate a computer problem. For more information, see "System Lights" on
page44.
DIAGNOSTIC LIGHTS —Located on the front of the computer, these lights
can indicate a computer problem. For more information, see "Diagnostic Lights"
on page46.
SYSTEM MESSAGES —The computer reports these messages to warn you of
current or possible failure. For more information, see "System Messages" on
page48.
BEEP CODES —A series of audible beep codes emitted by your computer can
help identify a problem. For more information, see "Beep Codes" on page49.