Denmark Copenhagen Website support.euro.dell.com | Dell 1100

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Czech Republic (Prague)	Website: support.euro.dell.com
International Access Code: 00	E-mail: czech_dell@dell.com
Country Code: 420	Technical Support	02 2186 27 27
City Code: 2	Technical Support Fax	02 2186 27 28
	Customer Care	02 2186 27 11
	Customer Care Fax	02 2186 27 14
	Switchboard	02 2186 27 11

Denmark (Copenhagen)	Website: support.euro.dell.com
International Access Code: 00 E-mail Support (portable computers):
Country Code: 45	den_nbk_support@dell.com
Country Code: 45
	E-mail Support (desktop computers):
	den_support@dell.com
	E-mail Support (servers):
	Nordic_server_support@dell.com
	Technical Support	7023 0182
	Customer Care (Relational)	7023 0184
	Home/Small Business Customer Care	3287 5505
	Switchboard (Relational)	3287 1200
	Switchboard Fax (Relational)	3287 1201
	Switchboard (Home/Small Business)	3287 5000
	Switchboard Fax (Home/Small Business)	3287 5001

Dominica	General Support	toll-free: 1-866-278-6821

Dominican Republic	General Support	1-800-148-0530

Ecuador	General Support	toll-free: 999-119

El Salvador	General Support	01-899-753-0777

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Appendix

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Dell 1100, Dimension B 110 Denmark Copenhagen Website support.euro.dell.com, Dominican Republic, Ecuador, El Salvador

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Service tag Floppy drive light Power light Power buttonNetwork adapter connector Abbreviations and Acronyms Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware Incompatibilities Appendix Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Service Code to direct Use the Service Tag toWhen you use Order status, warranty, and repair information Setting Up and Using Your Computer Setting Up a PrinterConnecting a USB Printer Printer Cable Connecting a Parallel Printer USB connector on computer Setting Up a Home and Office Network Connecting to a Network Adapter Click Checklist for creating a network Connecting to the InternetNetwork Setup Wizard If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttons Copying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD 800 by 600 pixels Media Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Hyper-Threading Click Hardware and click Device Manager Drive Problems Troubleshooting TipsBattery Problems Solving Problems CD and DVD drive problems Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems Error Messages Use these characters in filenames Ieee 1394 Device Problems Product Information Guide Computer does not start up Keyboard ProblemsLockups and Software Problems Computer stops responding Program is designed for an earlier Windows operating system Program stops respondingProgram crashes repeatedly Solid blue screen appears Memory Problems Other software problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems If the problem persists, contact Dell see Diagnostic LightsLight Pattern Problem Description Suggested Resolution Advanced Troubleshooting If the problem still exists, install a Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem persists or See Determine if a conflict exists byRestarting the computer see Ensure that the cables are properly Option Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function Drivers What Is a Driver?Reinstalling Drivers Identifying Drivers Restoring Your Operating System Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Before You Begin Using the Operating System CDReinstalling Windows XP Dell Operating System CD Resolving Software and Hardware Incompatibilities Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Front and Back View of the Computer Front View Back View Modem connector Cable from your monitor into the blue connector Removing the Computer Cover Computer cover Cover latch Back of computer Inside View of Your Computer Internal speaker LS9J1 Password jumper Floppy drive connector IDE drive connector CD/DVD driveConnector J6J1 J7J2 Main power connector J3J1 CD/DVD audio connector J9C1 DDR Memory Overview Memory Installation GuidelinesMemory Installing Memory Securing clips Connector Notch Memory module Cutouts Crossbar PCI Cards Installing a PCI CardCards Securing screw Filler bracket Card Card cutout Removing a PCI Card Not fully seated card Fully seated card Bracket Front Panel Removing the Front Panel Side hinges Front panel Top tab Removing the Front-Panel Insert Tabs Insert Side hinges Front panel DrivesReattaching the Front Panel Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables Power Cable Connector Removing a Hard Drive Power cable Data cableHard Drive Drive bracket Small bracket tabs Drive bracket Installing a Hard Drive Removing a Floppy Drive Power cable Data cable Removing and Installing PartsFloppy Drive Installing a Floppy Drive Top bracket screw Drive bracket Floppy drive Power cable Data cable Removing a CD/DVD Drive Data cable Power cableCD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive Drive Alignment screws Drive Securing screw Battery Battery Battery socket Tab Replacing the Computer Cover Removing and Installing Parts Specifications Video Connectors Three Connector size PinsConnectors Audio Information Backup battery Connectors PS/2 keyboard and mousePower Wattage System Setup Overview Entering System Setup System Setup Screens System Setup Options System To Off, AT, PS/2, EPP, or ECP Mode settingSystem Password option COM3 Disk Up from Hibernate or OffRemotely from Suspend Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor Floppy Drive CDs and DVDs Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Class a Class B FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals Contacting Dell FCC Identification Information Aruba Antigua and BarbudaArgentina Buenos Aires Australia Sydney Belgium Brussels BahamasBarbados Bermuda Cayman Islands Chile Santiago Colombia Costa Rica Dominican Republic Denmark Copenhagen Website support.euro.dell.comDominica Ecuador Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Grenada 100Greece Website support.euro.dell.com Guatemala Ireland Cherrywood Website support.euro.dell.com 101India 102 Jamaica 103 Korea Seoul Macao 104Luxembourg Website support.euro.dell.com Malaysia Penang 105 106 107 Taiwan 108Switzerland Geneva Website support.euro.dell.com Thailand Bracknell Website support.euro.dell.com 109Turks and Caicos Islands Uruguay Virgin Islands 110Business Venezuela 111 Index 112 Problems network, 28 power 113 USB 114