Dell 2161DS Total Satisfaction Return Policy (U.S. Only), Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

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Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer

a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.

Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the

purchase price paid, less shipping and handling and applicable return fees as follows:

•New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all new hardware,

accessories, peripherals, parts, and unope ned software still in its sealed package, excluding the products listed

below, may be returned within 21 days from the date on the packing slip or invoice. New PowerEdge™,

PowerConnect™, and PowerVault™ products may be returned within 30 days from the date on the packing slip or

invoice except that new PowerEdge™SC servers and n-Series prod ucts purchased from the Small and Medi um

Business Sales Division may only be returned within 14 days from the date on the packing slip or invoice. To

return applications software or an operating system that has b een installed by Dell, you must return the entire

computer. A different return policy applies to nondefective products purchased through Dell's Software and

Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned

within 21 days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be

deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division

return policy are not available for Dell| EMC storage produc ts, EMC-branded products, Unisys-branded

products, PowerVault™ 160T tape libraries, enterprise software, non-Dell bra nded enterprise products, software

and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized

hardware and/or hardw are product(s) .

•Reconditioned or Refurbished Dell-Branded H ardware Products and Parts — All reconditioned or refurbished

PowerEdge™, PowerConnect™, and PowerVault™ products may be returned with in 30 days from the date on t he

packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and p arts may be

returned within 14 days of the date on the packing slip or invoice.

•How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return

Authorization Number within the return policy period appli cable to the product you want to return. You must

obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting

Help" in your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact

information for obtaining customer assistance.

You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number.

You must also return the products to Dell in their original packaging, in as-new condition along with any media,

documentation, and all other items that were included in the original shipme nt, prepay shipping charges, and insure the

shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded

hardware products, including Dell-branded peripheral products.

This limited warranty does not cover: