34 Solving Problems
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CD drive problems HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
Problems writing to a CD-RW driveADJUST THE WINDOWS VOLUME CONTROL —Click the speaker icon in
the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it
up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate
the possibility that the original CD is defective.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker
Problems" on page48.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE —Click the Start
button and click My Computer. If the CD drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC —See the Tell Me Ho w help file for instructions on
cleaning your CDs. To access help files, see page32.
CLOSE OTHER PROGRAMS —The CD-RW drive must receive a steady
stream of data when writing. If the stream is interrupted, an error occurs. Try
closing all programs before writing to the CD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-
RW DISC —For information on power conservation modes, see the Tell Me
How help file or search for the keyword standby in Windows Help. To access help
files, see page32.