Troubleshooting
Battery problem
Problems | Possible causes |
Battery does not charge
11
Possible solutions
•Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.
•Check all cable connections and plug back into the wall, then back into the tablet.
•Check the AC adapter LED light to ensure if the AC adapter is working.
•Check all connectors to ensure proper connectivity.
If the AC adapter works and the battery does not charge, try to:
• Remove and
| the battery to ensure |
| the battery fits to its |
| connectors properly. |
| • Replace with another |
| battery, if available. |
| NOTE: The tablet battery |
| requires about 4 hours to |
| fully charge. |
The tablet's temperature is below 0 °C | Charge the battery in an |
or higher than 40 °C. | ambient temperature |
| between 0 °C to 40 °C. |
The battery or power adapter is | Contact a Dell authorized |
damaged. | reseller to replace the battery |
| or power adapter. |
41
