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Troubleshooting

Battery problem

Problems Possible causes Possible solutions
Battery does not charge • Unplug the Dell AC
power adapter from
the wall and verify that
the outlet is
functioning.
• Check all cable
connections and plug
back into the wall,
then back into the
tablet.
• Check the AC adapter
LED light to ensure if
the AC adapter is
working.
• Check all connectors
to ensure proper
connectivity.
If the AC adapter works and
the battery does not charge,
try to:
• Remove and re-insert
the battery to ensure
the battery fits to its
connectors properly.
• Replace with another
battery, if available.
NOTE: The tablet battery
requires about 4 hours to
fully charge.
The tablet's temperature is below 0 °C
or higher than 40 °C.
Charge the battery in an
ambient temperature
between 0 °C to 40 °C.
The battery or power adapter is
damaged.
Contact a Dell authorized
reseller to replace the battery
or power adapter.
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