Battery drains quickly even
when the tablet is in Standby
mode
If the tablet is not in the range of a
network it can connect to, the tablet
continues to send out signals to locate
a base station and drains the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to, or
temporarily turn off
the wireless
connection on your
tablet.
• Use your tablet in
airplane mode.
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged. 1. Charge the tablet for at
least 4 hours.
2. Press and hold the Power
button for 4 seconds.
Tablet does not turn off Press and hold the Power button
for 11 seconds to perform a hard
shut down.
Tablet locks up 1. Press and hold the power
button for 11 seconds to
perform a hard shut down.
2. Remove the power supply
and unplug / plug the
battery.
Tablet is not responding or
behaving unexpectedly • Driver failure
• Operating system failure
• Virus/Malware
1. Shut down and restart your
tablet.
2. Refresh the tablet.
3. Contact Dell’s support
service. Go to Dell support
or dell.com/ContactDell
Software or feature is not
working as expected
Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
Docking station not working as
expected
Un-dock / Re-dock your tablet.
If the issue still continues, power
cycle your tablet on the dock.
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