support.dell.com
CheckingInside the Computer 7-13
obtainingtechnical assistance from Dell. Followthese steps to troubleshoot a dam-
agedcomputer:
1. Turnoff the system, including any attachedperipherals, and disconnect the sys-
tem from its electrica l outlet.
CAUTION: See “Protecting Against Electrostatic Dischar ge” in the safety
instructions at the front of this guide.
2. Remove the computer cover.
See“Re moving the Com puter Cover,”earlier in this chapter.
3. Check all the boardand card connections in the computer.
4. Verify all internalcable and component connections.
Makesure that all cables are properly connected and that all components are
properlyseated in their connectors and sockets.
5. Replace the computer coverand reconnect the system to the electrical outlet.
6. Run the System Set test group in the Dell Diagnostics.
SeeChapter 5, “Running the Dell Diagnostics.”
Didthe tests run successfully?
Yes . Thesystem is operating properly.
No. SeeChapter 10, “Getting Help,”for instructionson obtaining technical
assistance.
Troubleshooting the Battery
Ifan error message indicates a problem with the battery,or if the System Setup pro-
gramloses the system configurationinformation when the computer isturned off, the
batterymay be defective.
Followthese steps to troubleshoot the battery:
1. Turnoff the system, including any attachedperipherals, and disconnect the sys-
tem from its electrica l outlet.
CAUTION: See “Protecting Against Electrostatic Dischar ge” in the safety
instructions at the front of this guide.
2. Remove the computer cover.
See“Re moving the Com puter Cover,”found earlier in this chapter.
3. If an expansion card blocksyour access to the battery, removethe expansion
card.
See“Removing an Expansion Card,”in Chapter 8, for instru ctions.
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