Service Tag CD or DVD eject button CD or DVD activity light
W . d e l l . c o m s u p p o r t . d e l l . c o m
 August WD741
 Contents
 Solving Problems
 Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
 101
102
104
105
 111
115
116
118
 Contents
 What Are You Looking For? Find It Here Warranty information
Finding Information
Finding Information
 Service Tag and Microsoft Windows License
 Order status, warranty, and repair information
Updates
What Are You Looking For? Find It Here
At premier.support.dell.com. The website may not be
 Click the topic that describes your problem
Click the arrow icon
Follow the instructions on the screen
 Setting Up a Printer
Setting Up and Using Your Computer
Printer Cable
 Connecting to the Internet
Connecting a USB Printer
USB connector on computer USB printer cable
 Setting Up Your Internet Connection
 Playing CDs and DVDs
 Adjusting the Volume
DVD player includes the following basic buttons
 Adjusting the Picture
How to Copy a CD or DVD
Copying CDs and DVDs
 Using Blank CDs and DVDs
Helpful Tips
 Using a Media Card Reader Optional
 Connecting Two Monitors
 Connecting Two Monitors With VGA Connectors
TV-OUT connector VGA blue connector
Optional DVI adapter
 Connecting a TV
Changing the Display Settings
 Setting Up a Home and Office Network
Connecting to a Network Adapter
Network Setup Wizard
 Power Management
Standby Mode
Hibernate Mode
 Power Options Properties
Power Schemes Tab
 Ieee
Advanced Tab
Hibernate Tab
 About Your RAID Configuration
RAID Level 0 Configuration
Hyper-Threading
 RAID Level 1 Configuration
Segment Hard drive
 Configuring Your Computer for RAID
Setting Your Computer to RAID-Enabled Mode
Segment
 Configuring for RAID Using the Intel RAID Option ROM Utility
Creating a RAID Level 0 Configuration
 Creating a RAID Level 1 Configuration
Deleting a RAID Volume
 Configuring for RAID Using the Intel Application Accelerator
 Migrating to a RAID Level 0 Configuration
 Migrating to a RAID Level 1 Configuration
 Rebuilding a Degraded RAID Level 1 Configuration
Creating a Spare Hard Drive
To Mark a Drive as a Spare Hard Drive
To Remove Spare Marking From a Spare Hard Drive
 Troubleshooting Tips
Battery Problems
Solving Problems
 Drive Problems
CD and DVD drive problems
 Mail, Modem, and Internet Problems
Hard drive problems
Problems writing to a CD/DVD-RW drive
 Solving Problems
 Error Messages
Use these characters in filenames
 Media Card Reader Problems
Keyboard Problems
 Lockups and Software Problems
Computer does not start up
Computer stops responding
Program stops responding
 Other software problems
Program is designed for an earlier Windows operating system
Solid blue screen appears
 Memory Problems
Mouse Problems
 Network Problems
 Power Problems
Product Information Guide
 Printer Problems
Scanner Problems
 Sound and Speaker Problems
No sound from speakers
 Video and Monitor Problems
No sound from headphones
If the screen is blank
 If the screen is difficult to read
 Solving Problems
 Diagnostic Lights
Light Pattern Problem Description
 Light Pattern Problem Description Suggested Resolution
If the problem still exists, install a
If the problem persists, contact Dell
Modules installed, remove
 If there is an error message on your
Screen identifying a problem with a
Installed on your computer
Determine if a conflict exists by
 Dell Diagnostics
Dell Diagnostics Main Menu
Option Function
 What Is a Driver?
Drivers
Tab Function
 Reinstalling Drivers
Using Windows XP Device Driver Rollback
Identifying Drivers
Windows XP
 Manually Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
 Using Microsoft Windows XP System Restore
Creating a Restore Point
Restoring the Computer to an Earlier Operating State
 Using Dell PC Restore by Symantec
Undoing the Last System Restore
Enabling System Restore
 Troubleshooting Tools
 Removing and Installing Parts
Before You Begin
Recommended Tools
Turn Off Your Computer
 Before Working Inside Your Computer
 Front View of the Computer
 System
System shutdown
 Back View of the Computer
 Removing the Computer Cover
 Removing and Installing Parts
 Power supply
Inside View of Your Computer
 System Board Components
 Memory
Memory Overview
 Addressing Memory With 4-GB Configurations
 Installing Memory
Securing clips Connector
To processor
 Notches Memory module Cutouts Crossbars
 Cards
Removing Memory
 Installing a PCI Card
PCI Cards
 Release tab
 Release tabs Removing and Installing Parts
 Removing a PCI Card
 PCI Express Cards
 Installing a PCI Express Card
Release tabs Card retention
 Release tab card retention mechanism
Piano bracket May not be present on all computers
 PCI Express X16 card Card Securing tab
PCI Express Card slot
 Release tab
 Removing and Installing Parts
 Removing a PCI Express Card
Release tabs Lever on chassis wall
 Door Piano bracket May not be present on all computers
PCI Express
 Removing and Installing Parts
 Drive Panels
Removing the Drive Panel
Sliding plate lever Drive panel
 Removing the Drive-Panel Insert
Drive-panel Insert tab Drive panel Drive-panel insert
 Replacing the Drive-Panel Insert
Center drive
Panel tab Drive-panel insert
 Drives
Replacing the Drive Panel
 General Installation Guidelines
Hard Drive
 Power cable Hard drive cable
Hard drive Removing and Installing Parts
Removing a Hard Drive
 Installing a Hard Drive
Hard drive Hard drive bracket Removing and Installing Parts
 Adding a Second Hard Drive
 Hard drive Hard drive bracket
 Floppy Drive
Removing a Floppy Drive
 100
Sliding plate lever
Floppy drive cable Sliding plate
 Installing a Floppy Drive
Media Card Reader
101
 Removing a Media Card Reader
102
USB cable Media Card Reader Not present on all computers
 103
 Installing a Media Card Reader
104
Media Card Reader Screws
 CD/DVD Drive
105
 Removing a CD/DVD Drive
106
 Installing a CD/DVD Drive
CD/DVD drive Shoulder screws Removing and Installing Parts
107
 108
 Battery
Replacing the Battery
109
 Battery Battery socket Tab
Replacing the Computer Cover
110
 Specifications
111
 112
 113
 114
 System Setup
Overview
115
50.8 cm/sec
 Entering System Setup
System Setup Screens
116
 117
 System Setup Options
118
RAID On
 119
 120
Monday through Friday
Up from Hibernate or Off
Remotely from Suspend
 Boot Sequence
Option Settings
Changing Boot Sequence for the Current Boot
121
 Changing Boot Sequence for Future Boots
122
 Clearing Forgotten Passwords
123
 Clearing Cmos Settings
Cleaning Your Computer
Computer, Keyboard, and Monitor
124
 Dell Technical Support Policy U.S. Only
Mouse
Floppy Drive
CDs and DVDs
 Definition of Dell-Installed Software and Peripherals
FCC Notices U.S. Only
Definition of Third-Party Software and Peripherals
126
 Class a Class B
127
 Contacting Dell
FCC Identification Information
128
 129
Aruba
Australia Sydney
 130
 131
Canada North York, Ontario
Cayman Islands
Chile Santiago
 132
Colombia
Costa Rica
 133
 134
Home and Small Business
Corporate
Germany Langen Website support.euro.dell.com
 135
 136
Italy Milan Website support.euro.dell.com
Jamaica
Area Codes Local Numbers, Toll-Free Numbers
 137
Korea Seoul
 138
Luxembourg Website support.euro.dell.com
Macao
Malaysia Penang Website support.ap.dell.com
 139
Montserrat
Netherlands Antilles
Netherlands Amsterdam Website support.euro.dell.com
 140
 141
 142
09/091
Southeast Asian and Pacific
Countries
 143
Switzerland Geneva Website support.euro.dell.com
Taiwan Website support.ap.dell.com
 144
Trinidad/Tobago
Turks and Caicos Islands
Bracknell Website support.euro.dell.com
 145
Business
Virgin Islands
Venezuela
 Appendix
 Index
Index 147
 148 Index
 Index 149
 Booting to devices, 121 connectors, 66 Warranty Windows XP
Device Driver Rollback, 58 Files and Settings Transfer
150 Index