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Dell 5100 manual Solving Problems

Models: 5100

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42 Solving Problems

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Dell 5100 manual Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m March T8144 Contents Solving Problems Mail, Modem, and Internet ProblemsAddressing Memory With 4-GB Configurations Resolving Software and Hardware IncompatibilitiesBefore Working Inside Your Computer 105 Connecting and Disconnecting Drive Cables101 106113 107111 114Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Microsoft Windows License Label Use the Service Tag toWhen you use Identify your computerSetting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Using Blank CD-Rs and CD-RWs Helpful TipsII CF I/II Using a Media Card Reader OptionalXD-Picture Card MicroDrive CardConnecting Two Monitors Connecting Two Monitors With VGA ConnectorsConnecting a TV Optional DVI adapterConnecting to a Network Adapter Setting Up a Home and Office NetworkChanging the Display Settings Network adapterPower Management Network Setup WizardStandby Mode Hibernate Mode Power Options PropertiesPower Schemes Tab Hyper-Threading Advanced TabHibernate Tab Setting Up and Using Your Computer Setting Up and Using Your Computer Drive Problems Troubleshooting TipsBattery Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesMedia Card Reader Problems Computer does not start up Keyboard ProblemsLockups and Software Problems Computer stops respondingProgram stops responding Program crashes repeatedlySolid blue screen appears Memory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionModule/memory connector placement ErrorIf available, install properly working Are installing are compatible with yourHardware Incompatibilities on Hard drive check system setup seeRestarting the computer Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Identifying Drivers Reinstalling DriversUsing Windows XP Device Driver Rollback Windows XPManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Troubleshooting Tools Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer Front View of the Computer Shutdown Between all vents and any object near these ventsVoltage selection switch may not Back View of the ComputerLine-in connector ConnectorSurround connector Line-out connectorVGA video connector Center/subwooferRemoving the Computer Cover Follow the procedures in Before You Begin on Inside View of Your ComputerSystem Board Components Memory DDR2 Memory OverviewAddressing Memory With 4-GB Configurations Installing Memory Removing Memory Cards PCI CardsInstalling a PCI Card Release tab Card retention doorAlignment bar Removing and Installing Parts Alignment guide alignment bar Removing a PCI Card Installing a PCI Express Card PCI Express CardsRelease tabs X16 card X1 card Securing tab Alignment bar Release tabs Removing a PCI Express Card Drive Panel Removing the Drive PanelSliding plate lever Drive panel Drive panel Insert tab Drive panel insert Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Center driveReplacing the Drive Panel IDE Drive Addressing Connecting Drive CablesDrives CD/DVD drivesSerial ATA Connector Interface cable Interface connector Drive Interface ConnectorsPower Cable Connector Power cable Removing and Installing PartsConnecting and Disconnecting Drive Cables Hard DrivePower cable Tabs Hard drive Removing and Installing PartsRemoving a Hard Drive Installing a Hard Drive Drive Hard drive bracketAdding a Second Hard Drive Hard drive bayPower cable Data cable Floppy DriveRemoving a Floppy Drive Page Installing a Floppy Drive Drive ScrewsPower cable Data cable Media Card Reader Removing a Media Card ReaderDrive latch release Sliding plate Media Card Reader Installing a Media Card Reader Media Card Reader ScrewsCD/DVD Drive FlexBay USB cable Media Card ReaderPower cable Data cable Removing and Installing Parts Removing a CD/DVD DrivePage Installing a CD/DVD Drive Connect the power and data cables to the drive Battery Replacing the BatteryReplacing the Computer Cover Computer cover Back of computer Bottom hingesRemoving and Installing Parts Specifications 101102 103 104 105 System SetupOverview 50.8 cm/secEntering System Setup System Setup Screens106 Diskette drive default System Setup OptionsExpress Service Code, and Asset Tag 107Regardless of the No Boot setting Regardless of this settingDetermines the integrated Sata controller’s operating mode 108109 110 Strip or surge protector111 Boot SequenceOption Settings Log clears the Event LogChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots112 Clearing Forgotten Passwords 113Computer, Keyboard, and Monitor Clearing Cmos SettingsCleaning Your Computer 114Mouse Floppy DriveCDs and DVDs Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 116Class a Class B FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals 117Contacting Dell FCC Identification Information118 Argentina Buenos Aires 119Antigua and Barbuda Aruba120 Cayman Islands 121Canada North York, Ontario Chile Santiago122 ColombiaCosta Rica 123 Corporate 124Home and Small Business Germany Langen Website support.euro.dell.com125 Jamaica 126Italy Milan Website support.euro.dell.com Area Codes Local Numbers, Toll-Free Numbers127 Korea SeoulMacao 128Luxembourg Website support.euro.dell.com Malaysia Penang Website support.ap.dell.comNetherlands Antilles 129Montserrat Netherlands Amsterdam Website support.euro.dell.com130 131 132 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Trinidad/Tobago 133Thailand Website support.ap.dell.com Turks and Caicos Islands134 UruguayVirgin Islands 135Business VenezuelaAppendix Index Index 137138 Index Index 139 USB 140 IndexIndex 141 142 Index