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Setup troubleshooting
If you experience problems while setting up your printer, make sure:
•You only have one Dell Personal AIO Printer A920 attached to your computer.
•Your operating system is compatible with your printer. The Dell Personal AIO Printer A920 supports both Microsoft ® Windows® XP and Windows 2000.
General troubleshooting
When your printer has a problem, before contacting Dell Customer Support, check the following items. Make sure:
•The power supply is firmly attached to the printer and an electrical outlet.
•The USB cable is securely attached to your computer and to your printer.
•Both your computer and your printer are on.
•The Dell AIO Printer A920 is set as your default printer. To check: click Start → Settings → Printers or Start → Control Panel → Printers and Other Hardware → Printers and Faxes.
•You removed the stickers and tape from the bottom of the ink cartridges. For help, refer to the setup documentation.
•The paper is loaded correctly. For help, see page 12.
NOTE: Do not force paper into the printer.
•You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if you have both cartridges installed.
•The color ink cartridge is secure in the left carrier and the black ink cartridge is secure in the right carrier.
•The printer software was installed correctly. For help, refer to the setup documentation.
More troubleshooting
If you checked all the items above and are still having a problem, refer to your User’s Guide.
Click Start → Programs → Dell Printers → Dell AIO Printer A920 → User’s Guide.
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Tr oubleshooting
