w w w . d e l l . c o m s u p p o r t . d e l l . c o m

What Are You Looking For?

Find It Here

•Service Tag and Express Service Code Service Tag and Microsoft Windows License

• Microsoft Windows License Label

These labels are located on your computer.

 

• Use the Service Tag to identify your computer

 

when you use support.dell.com or contact

 

technical support.

 

• Enter the Express Service Code to direct your call when contacting

 

technical support.

• Solutions — Troubleshooting hints and

Dell Support Website — support.dell.com

tips, articles from technicians, online

NOTE: Select your region to view the appropriate support site.

courses, frequently asked questions

The Dell Support website provides several online tools, including:

• Community — Online discussion with

• Troubleshooting — Hints and tips, articles from technicians, and online

other Dell customers

courses

• Upgrades — Upgrade information for

• Upgrades — Upgrade information for components, such as memory, the

components, such as memory, the hard

hard drive, and the operating system

drive, and the operating system

• Services and Warranties — Contact information, order status, warranty,

• Customer Care — Contact information,

and repair information

service call and order status, warranty, and

• Downloads — Drivers, patches, and software updates

repair information

 

• Service and support — Service call status

• User guides — Computer documentation and product specifications

and support history, service contract,

 

online discussions with technical support

 

• Reference — Computer documentation,

 

details on computer configuration,

 

product specifications, and white papers

 

• Downloads — Certified drivers, patches,

 

and software updates

 

• Desktop System Software (DSS) — If you

 

reinstall the operating system for your

 

computer, you should also reinstall the

 

DSS utility. DSS provides critical updates

 

for your operating system and support for

 

Dell™ 3.5-inch USB floppy drives, Intel®

 

Pentium® M processors, optical drives,

 

and USB devices. DSS is necessary for

 

correct operation of your Dell computer.

 

This software automatically detects your

 

computer and operating system and

 

installs the updates appropriate for your

 

configuration.

 

6Quick Reference Guide