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Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires

 

no interaction on your part. Run Express Test first to increase the possibility of tracing

 

the problem quickly.

 

 

Extended Test

Performs a thorough check of devices. This test typically takes an hour or more and

 

requires you to answer questions periodically.

 

 

Custom Test

Tests a specific device. You can customize the tests you want to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and allows you to select a test based

 

on the symptom of the problem you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell. For information on contacting Dell, see your online User’s Guide.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the problem description.

 

 

Help

Describes the test and may indicate requirements for running the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all devices from system

 

setup, memory, and various internal tests, and it displays the information in the device

 

list in the left pane of the screen. The device list may not display the names of all the

 

components installed on your computer or all devices attached to your computer.

 

 

Parameters

You can customize the test by changing the test settings.

 

 

4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD (optional), remove the CD.

5Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

30Quick Reference Guide