Solid blue screen appears, Other software problems | Dell H7228

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION

BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive installed, see the drive’s documentation for instructions.

ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to ensure that the values or characters you are entering are valid.

CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive or CDs.

RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data.

CHECK FOR COMPATIBILITY —

•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•If necessary, uninstall and then reinstall the program.

ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation for information. If necessary, uninstall and then reinstall the program.

Solving Problems

31

Image 31

Dell H7228 manual Solid blue screen appears, Other software problems

Contents

USB 2.0 connectors Ieee 1394 connector Dell Dimension 4600C Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Tips on using WindowsHow to clean my computer Finding Information for Your Computer Support questions Answers to technical serviceDownloads Drivers, patches, and software updates How to use Windows XP Setting Up and Using Your Computer Connecting the AC Adapter Japan only Attaching and Removing the Computer Stand Tabs Tab holes Setting Up and Using Your ComputerScrew Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterParallel connector on computer Printer Cable USB connector on computer Connecting a USB Printer Ieee 1394 connector Ieee 1394 cable Connecting an Ieee 1394 Device OptionalSetting Up a Home and Office Network Connecting to a Network Adapter Network cable Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet Copying CDs and DVDs How to Copy a CD or DVD Hyper-Threading Using Blank CD-Rs and CD-RWsHelpful Tips Turning Off Your Computer Booting to a USB Device Setting Up and Using Your Computer Solving Problems Finding Solutions W . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery Problems CD drive problems Drive ProblemsProblems writing to a CD-RW drive DVD drive problems Mail, Modem, and Internet ProblemsHard drive problems Solving Problems Operating System not Found Contact Dell see Error Messages Program crashes repeatedly General ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problems General hardware problems Other technical problems Keyboard Problems Ieee 1394 Device Problems Mouse Problems PC Card Problems Network ProblemsLink activity light Power Problems Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems No sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsAdvanced Troubleshooting Identified a faulty module or Modules installed, removeModules, reinstall one module Normally, reinstall an additional See page 66, and restart Remove the card and reinstall itIf the problem persists or If the computer has a video card Dell Diagnostics Option Function Starting the Dell Diagnostics Tab Function What Is a Driver?Drivers Identifying Drivers Restoring Your Operating System Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Enabling System Restore Front View Front and Back View of the ComputerAdding Parts More information Unexpectedly restartInstead, perform an operating system shutdown Back View Network jack Modem jack Reattaching the Front Door Hinge arms Closed position Opening the Computer CoverFront door Back of computer Adding Parts Cable security tab Looking Inside Your Computer System Board PC Card Types Adding PC Cards Optional Installing a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Removing a Video Card Notch Lever Tab card clip AGP connector PCI connectorHinged lever Filler bracket Adding Memory Installing a Video CardDDR Memory Overview Installing Memory Notch Memory module Cutouts Crossbar Securing clips Connector Removing Memory Closing the Computer Cover Expansion Bus SpecificationsMicroprocessor System Information Video Ports and ConnectorsMemory Drives Controls and Lights PowerAudio Network Is 914 m 3000 ft Environmental914 m 3000 ft Standard Settings Viewing Settings Clearing Forgotten PasswordsSystem Setup Screens Replacing the Battery Battery Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Class a Class B FCC Notices U.S. Only FCC Identification Information Contacting Dell Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index 101 Index 102 Index Index Index 103 Index 104