Starting the Dell Diagnostics, Option Function | Dell H7228 specification

•Receive status messages that tell you whether tests completed successfully

•Receive error messages if problems are detected

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.

1Shut down and restart the computer.

2When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: The Service Tag number for your computer is located at the top of each test screen.

Option	Function

Express Test	Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires
	no interaction on your part. Run Express Test first to increase the possibility of tracing
	the problem quickly.
Extended Test	Performs a thorough check of devices. This test typically takes an hour or more and
	requires you to answer questions periodically.
Custom Test	Tests a specific device. You can customize the tests you want to run.
Symptom Tree	Lists the most common symptoms encountered and allows you to select a test based
	on the symptom of the problem you are having.

2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 83).

Advanced Troubleshooting

47

Image 47

Dell H7228 manual Starting the Dell Diagnostics, Option Function

Contents

USB 2.0 connectors Ieee 1394 connector Dell Dimension 4600C Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Tips on using WindowsHow to clean my computer Finding Information for Your Computer Support questions Answers to technical serviceDownloads Drivers, patches, and software updates How to use Windows XP Setting Up and Using Your Computer Connecting the AC Adapter Japan only Screw Tabs Tab holes Setting Up and Using Your ComputerAttaching and Removing the Computer Stand Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterParallel connector on computer Printer Cable USB connector on computer Connecting a USB Printer Ieee 1394 connector Ieee 1394 cable Connecting an Ieee 1394 Device OptionalSetting Up a Home and Office Network Connecting to a Network Adapter Network cable Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet Copying CDs and DVDs How to Copy a CD or DVD Helpful Tips Using Blank CD-Rs and CD-RWsHyper-Threading Turning Off Your Computer Booting to a USB Device Setting Up and Using Your Computer Solving Problems Finding Solutions W . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery Problems Problems writing to a CD-RW drive Drive ProblemsCD drive problems Hard drive problems Mail, Modem, and Internet ProblemsDVD drive problems Solving Problems Operating System not Found Contact Dell see Error Messages Program crashes repeatedly General ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problems General hardware problems Other technical problems Keyboard Problems Ieee 1394 Device Problems Mouse Problems Link activity light Network ProblemsPC Card Problems Power Problems Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Identified a faulty module or Modules installed, removeModules, reinstall one module Normally, reinstall an additional See page 66, and restart Remove the card and reinstall itIf the problem persists or If the computer has a video card Dell Diagnostics Option Function Starting the Dell Diagnostics Tab Function What Is a Driver?Drivers Identifying Drivers Restoring Your Operating System Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Enabling System Restore Adding Parts Front and Back View of the ComputerFront View Instead, perform an operating system shutdown Unexpectedly restartMore information Back View Network jack Modem jack Reattaching the Front Door Front door Opening the Computer CoverHinge arms Closed position Back of computer Adding Parts Cable security tab Looking Inside Your Computer System Board PC Card Types Adding PC Cards Optional Installing a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Hinged lever Filler bracket Notch Lever Tab card clip AGP connector PCI connectorRemoving a Video Card DDR Memory Overview Installing a Video CardAdding Memory Installing Memory Notch Memory module Cutouts Crossbar Securing clips Connector Removing Memory Closing the Computer Cover Expansion Bus SpecificationsMicroprocessor System Information Video Ports and ConnectorsMemory Drives Controls and Lights PowerAudio Network 914 m 3000 ft EnvironmentalIs 914 m 3000 ft Standard Settings System Setup Screens Clearing Forgotten PasswordsViewing Settings Replacing the Battery Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Class a Class B FCC Notices U.S. Only FCC Identification Information Contacting Dell Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index 101 Index 102 Index Index Index 103 Index 104