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Problem Description

Suggested Resolution

 

 

 

 

Memory modules are detected, but a

• If you have one memory module

 

memory failure has occurred.

 

installed, reinstall it (see page 68)

A B C D

 

 

and restart the computer.

 

• If you have two or more memory

 

 

 

 

 

modules installed, remove the

 

 

 

modules, reinstall one module

 

 

 

see page 68), and then restart the

 

 

 

computer. If the computer starts

 

 

 

normally, reinstall an additional

 

 

 

module. Continue until you have

 

 

 

identified a faulty module or

 

 

 

reinstalled all modules

 

 

 

without error.

 

 

If available, install properly working

 

 

 

memory of the same type into your

 

 

 

computer (see page 68).

 

 

• If the problem persists, contact

 

 

 

Dell (see page 83).

 

A possible expansion card failure

1

Determine if a conflict exists by

 

has occurred.

 

removing a card (not the video

A B C D

 

 

card) (see page 65) and then

 

 

restarting the computer.

 

 

2

If the problem persists, reinstall the

 

 

 

card that you removed, remove a

A B C D

 

 

different card, and then restart

 

 

the computer.

 

 

 

 

 

3

Repeat this process for each card.

 

 

 

If the computer starts normally,

 

 

 

troubleshoot the last card removed

 

 

 

from the computer for resource

 

 

 

conflicts (see "Resolving Software

 

 

 

and Hardware Incompatibilities"

 

 

 

on page 52).

 

 

4

If the problem persists, contact

 

 

 

Dell (see page 83).

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44

Advanced Troubleshooting

Page 44
Image 44
Dell H7228 If you have one memory module, Restart the computer, If you have two or more memory, Modules installed, remove