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Problem Description

Suggested Resolution

 

 

 

 

A possible video card failure

• If the computer has a video card,

 

has occurred.

remove the card and reinstall it

A B C D

 

(see page 66), and restart

 

the computer.

 

 

• If the problem still exists, install a

 

 

video card that you know works and

 

 

restart the computer.

 

 

• If the problem persists or the

 

 

computer has integrated video,

 

 

contact Dell (see page 83).

 

A possible floppy or hard drive failure

Reseat all power and data cables and

 

has occurred.

restart the computer.

A B C D

A possible USB failure has occurred.

A B C D

No memory modules are detected.

A B C D

Reinstall all USB devices, check cable connections, and then restart

the computer.

Reinstall all memory modules (see page 68) and restart the computer.

To eliminate the possibility of a faulty memory connector, remove all memory modules (see page 68), reinstall one memory module (if the computer supports a single module), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.

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Advanced Troubleshooting

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Image 45
Dell H7228 If the computer has a video card, Remove the card and reinstall it, See page 66, and restart, Contact Dell see