Mail, Modem, and Internet Problems, DVD drive problems | Dell H7228

DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 25.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

Hard drive problems

RUN CHECK DISK —

1 Click the Start button and click My Computer.

2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab.

4Under Error-checking, click Check Now.

5Click Start.

E-Mail, Modem, and Internet Problems

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

Solving Problems

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Dell H7228 manual Mail, Modem, and Internet Problems, DVD drive problems, Hard drive problems

Contents

USB 2.0 connectors Ieee 1394 connector Dell Dimension 4600C Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Tips on using WindowsHow to clean my computer Finding Information for Your Computer Support questions Answers to technical serviceDownloads Drivers, patches, and software updates How to use Windows XP Setting Up and Using Your Computer Connecting the AC Adapter Japan only Tabs Tab holes Setting Up and Using Your Computer Attaching and Removing the Computer StandScrew Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterParallel connector on computer Printer Cable USB connector on computer Connecting a USB Printer Ieee 1394 connector Ieee 1394 cable Connecting an Ieee 1394 Device OptionalSetting Up a Home and Office Network Connecting to a Network Adapter Network cable Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Hyper-ThreadingHelpful Tips Turning Off Your Computer Booting to a USB Device Setting Up and Using Your Computer Solving Problems Finding Solutions W . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery Problems Drive Problems CD drive problemsProblems writing to a CD-RW drive Mail, Modem, and Internet Problems DVD drive problemsHard drive problems Solving Problems Operating System not Found Contact Dell see Error Messages Program crashes repeatedly General ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problems General hardware problems Other technical problems Keyboard Problems Ieee 1394 Device Problems Mouse Problems Network Problems PC Card ProblemsLink activity light Power Problems Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems Video and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting Identified a faulty module or Modules installed, removeModules, reinstall one module Normally, reinstall an additional See page 66, and restart Remove the card and reinstall itIf the problem persists or If the computer has a video card Dell Diagnostics Option Function Starting the Dell Diagnostics Tab Function What Is a Driver?Drivers Identifying Drivers Restoring Your Operating System Reinstalling Drivers Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Enabling System Restore Front and Back View of the Computer Front ViewAdding Parts Unexpectedly restart More informationInstead, perform an operating system shutdown Back View Network jack Modem jack Reattaching the Front Door Opening the Computer Cover Hinge arms Closed positionFront door Back of computer Adding Parts Cable security tab Looking Inside Your Computer System Board PC Card Types Adding PC Cards Optional Installing a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Notch Lever Tab card clip AGP connector PCI connector Removing a Video CardHinged lever Filler bracket Installing a Video Card Adding MemoryDDR Memory Overview Installing Memory Notch Memory module Cutouts Crossbar Securing clips Connector Removing Memory Closing the Computer Cover Expansion Bus SpecificationsMicroprocessor System Information Video Ports and ConnectorsMemory Drives Controls and Lights PowerAudio Network Environmental Is 914 m 3000 ft914 m 3000 ft Standard Settings Clearing Forgotten Passwords Viewing SettingsSystem Setup Screens Replacing the Battery Battery Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of Third-Party Software and Peripherals Class a Class B FCC Notices U.S. Only FCC Identification Information Contacting Dell Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index 101 Index 102 Index Index Index 103 Index 104