Starting the Dell Diagnostics From Your Hard Drive | Dell PD598

11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dell Technical Update Service	87
Dell Diagnostics	87
When to Use the Dell Diagnostics	87
Starting the Dell Diagnostics From Your Hard Drive	87
Starting the Dell Diagnostics From the Drivers and Utilities CD	88
Dell Diagnostics Main Menu	89
Dell Support Utility	90
Accessing the Dell Support Utility	90
Clicking the Dell Support Icon	91
Double-Clicking the Dell Support Icon	91
Drive Problems	91
CD and DVD Drive Problems	91
If You Cannot Eject the CD, CD-RW, DVD, or DVD+RW Drive Tray	92
If You Hear an Unfamiliar Scraping or Grinding Sound	92
Hard Drive Problems	92
E-Mail, Modem, and Internet Problems	92
Error Messages	94
IEEE 1394 Device Problems	97
Keyboard Problems	98
External Keyboard Problems	98
Unexpected Characters	98
Lockups and Software Problems	99
The Computer Does Not Start Up	99
The Computer Stops Responding	99
A Program Stops Responding or Crashes Repeatedly	99
A Program Is Designed for an Earlier Microsoft® Windows®
Operating System	99
A Solid Blue Screen Appears	99
Dell MediaDirect Problems	100
Other Software Problems	100
Memory Problems	101

Contents

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Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Inspiron 9400/E1705 Abbreviations and Acronyms Contents Configuring Power Management Settings Wireless Networking and Bluetooth WirelessMicrosoft Windows Logo Key Functions Composite Video and S/PDIF Digital Audio Using CDs, DVDs, and Other Multimedia What You Need to Establish a Wlan Connection Physically Connecting to a Network or Broadband Modem Program Stops Responding or Crashes Repeatedly Starting the Dell Diagnostics From Your Hard DriveDouble-Clicking the Dell Support Icon If You Hear an Unfamiliar Scraping or Grinding Sound 102 Ensuring Sufficient Power for Your Computer 104Using Microsoft Windows XP System Restore 111 Before Working Inside Your Computer 118 Contents 121 Internal Card With Bluetooth Wireless Technology 133Returning Items for Warranty Repair or Credit 147 119 152 149150 151 Finding Information Warranty informationSupport.dell.com Setup Diagram Click the topic that describes your problem Segment, and enter your Service TagConfiguration Software upgrades and troubleshooting hints How to use Windows XP With your computer How to reinstall my operating systemWizard, hotkeys, and other items controlled by Dell QuickSet Tour of Your Computer Determining Your Computer’s ConfigurationTour of Your Computer Front View Tour of Your Computer Tour of Your Computer Lights located above the keyboard indicate the following Left Side View Right Side View D I O C O N N E C T O R S Back View Connect USB devices, such as a mouse, keyboard, or printer Connects an external VGA-compatible monitor Tour of Your Computer Bottom View Tour of Your Computer Setting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet Connection If you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Copy Data From the Old Computer Prepare the New Computer for the File TransferTransfer Data to the New Computer Next Create a Wizard Disk Connecting a USB Printer Setting Up a PrinterPrinter Cable Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Up Your Computer Using the Display Using the DisplayAdjusting Brightness Switching the Video Image Under Pick a category, click Appearance and Themes Setting Display ResolutionDisplay Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Microsoft Windows Logo Key Functions Speaker FunctionsOpens the Search Results-Computer dialog box Customizing the Touch Pad Touch Pad Battery Performance Using a BatteryUsing a Battery Check the Battery Charge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power Meter Standby Mode Conserving Battery PowerPower Management Modes Low-Battery Warning Hibernate Mode Charging the Battery Configuring Power Management SettingsReplacing the Battery Storing a Battery Dell QuickSet Features Dell QuickSet Features Dell QuickSet Features Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaPlaying CDs or DVDs Adjusting the Volume Adjusting the Picture Using Blank CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Media Type Read Write Rewritable Helpful Tips If the Computer Is On or in Standby Mode Using Dell Media Experience and Dell MediaDirectIf the Computer Is Off or in Hibernate Mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio Device Using CDs, DVDs, and Other Multimedia Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using CDs, DVDs, and Other Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Setting Up the Cyberlink CL Headphones Video Controller CL Headphone optionClick Advanced ExpressCards Using CardsInstalling an ExpressCard Using Cards Supported and Unsupported Card Comparison Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Information Guide Removing a Media Memory Card Using Cards Physically Connecting to a Network or Broadband Modem Setting Up a Home and Office NetworkSetting Up a Home and Office Network Click Checklist for creating a network Network Setup WizardWireless Local Area Network Wlan Checking Your Wireless Network Card Setting Up a New Wlan Connecting to a Wireless Local Area Network Completing the Connection to the Wlan Determining the Wireless Network Device ManagerUnder Pick a Help topic, click Dell User and System Guides Enabling/Disabling the Wireless Network Card Mobile Broadband or Wireless Wide Area Network Checking Your Mobile Broadband Card Connecting to a Mobile Broadband Network Internet Connection Firewall Click the Start button, point to All Programs→ Dell Wireless Securing Your Computer PasswordsSecuring Your Computer Security Cable Lock If Your Computer Is Lost or Stolen Computer Tracking Software When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics Troubleshooting Option Function Dell Diagnostics Main MenuTab Function Click Dell Support and point to Dell Support Settings Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive ProblemsCD and DVD Drive Problems Clicking the Dell Support Icon If You Hear an Unfamiliar Scraping or Grinding Sound Mail, Modem, and Internet ProblemsHard Drive Problems Problems Writing to a CD/DVD-RW Drive E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Troubleshooting Click Add or Remove Programs Click Printers and Other Hardware Ieee 1394 Device Problems External Keyboard Problems Keyboard ProblemsUnexpected Characters Program Stops Responding or Crashes Repeatedly Lockups and Software ProblemsComputer Does Not Start Up Computer Stops Responding Other Software Problems Dell MediaDirect Problems100 Mobile Broadband Network Memory ProblemsNetwork Problems General 102 ExpressCard Problems 103 Power Problems 104 Printer ProblemsScanner Problems Ensuring Sufficient Power for Your Computer 105 Sound and Speaker ProblemsNo Sound From Integrated Speakers No Sound From External Speakers If the Display Is Blank Touch Pad or Mouse ProblemsVideo and Display Problems No Sound From Headphones 107 If the Display Is Difficult to ReadIf Only Part of the Display is Readable Click Appearance and Themes Identifying Drivers What Is a Driver?Reinstalling Drivers and Utilities Drivers 109 Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Click Roll Back Driver Click Hardware Troubleshooter in the Search Results list Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Infrared devices Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring Your Operating System Click the System Restore tab Using Dell PC Restore by SymantecUndoing the Last System Restore Click Performance and Maintenance 113 Removing Dell PC Restore 114 Using the Operating System CDReinstalling Windows XP Before You Begin 115 116 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools 118 Before Working Inside Your Computer 119 Hard Drive 120 Returning a Hard Drive to Dell Memory121 122 123 124 Modem 125 Mini-Card 126 127 128 129 Hinge Cover 130 131 Keyboard 132 Coin-Cell Battery Optical Drive Internal Card With Bluetooth Wireless Technology133 134 135 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Traveling by Air Travel Tips136 137 Specifications In-1 media memory card reader Ports and Connectors138 Memory 139 External 140Audio Internal 141 142 Physical Weight varies depending onConfiguration of system 143 Operating Storage 144 145 Online ServicesGetting Help Obtaining Assistance 146 AutoTech ServiceAutomated Order-Status Service Support Service Before You Call Problems With Your Order147 148 Diagnostics Checklist Appendix Using the System Setup ProgramViewing the System Setup Screens System Setup Screen 150 Changing the Boot SequencePerforming a One-Time Boot Commonly Used Options CDs and DVDs Cleaning Your ComputerComputer, Keyboard, and Display Touch Pad FCC Class B FCC Notices U.S. Only152 153 Definition of Dell-Installed Software and PeripheralsMacrovision Product Notice Dell Technical Support Policy U.S. Only 154 Definition of Third-Party Software and Peripherals Contacting Dell Contacting Dell155 Toll-free 156 604 633 1570800 90 51 481 592 818 158980-9-15-3978 159 160 161 162 163 164 165 166 011 706 16702 5441 011 709 168 Toll-free 1800 006 169Toll-free 1800 0060 Toll-free 1800 0600 01344 860 1700870 366 01344 373 8001-3605 171 172 173 GlossaryGlossary 174 175 176 177 NIC See network adapter 178 179 180 181 182 183 IndexIndex 184 See hard drive 185 186 Screen. See monitor, display 187 188