Troubleshooting 109
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using Microsoft
Windows XP System Restore" on page111) to return your computer to the operating state that existed
before you installed the new driver.
Using the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
If using
Device Driver Rollback
or System Restore does not resolve the problem, then reinstall the driver
from the Drivers and Utilities CD.
1
Save and close any open files, and exit any open programs.
2
Insert the
Drivers and Utilities
CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the
autorcd.exe
file. The first
time that you run the CD, it might prompt you to install setup files. Click
OK
, and follow the
instructions on the screen to continue.
3
From the
Language
drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available). A welcome screen appears.
4
Click
Next
.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5
After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria
, select the appropriate categories from the
System Model
,
Operating System
, and
Topi c
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6
Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.
PD598a01.book Page 109 Monday, February 6, 2006 2:24 PM