100 Troubleshooting
Dell MediaDirect Problems

CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION Click the ? icon at the bottom of the Dell

MediaDirect screen to access Help.

TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER If

you purchased a DVD drive with your computer, this software should already be installed.

VIDEO QUALITY PROBLEMS Turn off the Use Hardware Acceleration option. This feature takes

advantage of the special processing in some graphics cards to reduce processor requirements when

playing DVDs and certain types of video files.

CANNOT PLAY SOME MEDIA FILES Because Dell MediaDirect provides access to media files outside the

Windows XP operating system environment, access to licensed content is restricted. Licensed content is

digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect

environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music

and video files have a lock icon next to them. You can access licensed files in the Windows XP operating

system environment.

ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT

Click EagleVision to use a video enhancement technology that detects video content and dynamically

adjusts the brightness/contrast/saturation ratios.

NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for

assistance. See "Contacting Dell" on page155.

Other Software Problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING

INFORMATION

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that your computer meets the minimum hardware requirements needed to run the software.

See the software documentation for information.

Ensure that the program is installed and configured properly.

Verify that the device drivers do not conflict with the program.

If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU

SCAN THE COMPUTER FOR SPYWAREIf you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your

computer might be infected with spyware. Use an anti-virus program that includes anti-spyware

protection (your program may require an upgrade) to scan the computer and remove spyware. For more

information, go to support.dell.com and search for the keyword spyware.

PD598a01.book Page 100 Monday, February 6, 2006 2:24 PM