Dell K080D manual Fast Call for Help, Loading iAMT drivers on installation

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Fast Call for Help

If your system administrator has configured your system with Intel® Active Management Technology (iAMT), help can be obtained by using Fast Call for Help. Fast Call for Help alerts the IT department to your problem and allows IT to take control of your system so they can fix it remotely.

To initiate a Fast Call for Help session using iAMT 5.0 with your IT department, follow these steps.

1Ensure that the computer is connected to a working electrical outlet and network connection.

2Turn on (or restart) your computer.

3When the Dell™ logo appears, press <ctrl><h>.

Loading iAMT drivers on installation

To enable Intel AMT (iAMT) system management, download the following Intel drivers:

•AMT HECI

•AMT SOL/LMS

To download these drivers:

1Navigate to support.dell.com.

2Select Drivers and Downloads.

3Select your product model and follow the instructions. The AMT HECI and AMT SOL/LMS drivers can be downloaded from the Chipset category.

After downloading the drivers, you are ready to configure your computer to take advantage of the Intel iAMT management capabilities. For information on setting up and configuring your computer for Intel iAMT management:

1Navigate to support.dell.com.

2Select Manuals.

3Locate the instructions for your system.

60

Getting Help