102 Troubleshooting
Error Messages
Fill out the "Diagnostics Checklist" on page159 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
If the error message is not listed, see the documentation for the operating
system or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE —The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program (see "Using the System Setup
Program" on page171). If the problem persists, contact Dell (see "Contacting
Dell" on page160).
BAD COMMAND OR FILE NAME —Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE —The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page160).
CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to
commands from the computer (see "Drive Problems" on page99).
DATA ERROR —The hard drive cannot read the data (see "Drive Problems" on
page99).
DECREASING AVAILABLE MEMORY —One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them (see "Memory" on page140).
DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page91).
DRIVE NOT READY —The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on
page133).
ERROR READING PCMCIA CARD —The computer cannot identify the
ExpressCard. Reinsert the card or try another card (see "Using ExpressCards"
on page73).
EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in
NVRAM does not match the memory installed in the computer. Restart the
computer. If the error appears again, contact Dell (see "Contacting Dell" on
page160).
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