Technical Support and Customer Service | Dell M1530 instruction

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 158, and then see "Contacting Dell" on page 160.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Getting Help

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Dell M1530 owner manual Technical Support and Customer Service, DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m November RU335 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Connecting Your Computer to a TV or Copying CD, DVD, Connecting a Network or Setting Up a NetworkChecking Your Wireless Network Card Contents Removing an ExpressCard or Blank Setting Up a New Wlan Using a Dell Technical Update Service Mail, Modem, and Internet Problems External Keyboard problemsLockups and Software Problems Dell MediaDirect problems Reinstalling Drivers and Utilities 121 114115 123 131 153 Using the System Setup Program Viewing the System Setup ScreenDefinition of Dell-Installed Software Computer, Keyboard, and Display Finding Information What Are You Looking For? Find It HereDrivers for my computer Device documentation What Are You Looking For? Find It Here Warranty information Diagram may varyMicrosoft Windows Product Key Updates appropriate for your Configuration SiteOther Dell customers Drivers & Downloads How to work with programs and files Click Start How to personalize my desktopGlass Click the topic that describes your Problem Computing environment Operating System Media Finding Information Setting Up Your Computer Connecting to the InternetSetting Up Your Computer Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerPrinter Cable Connecting a USB Printer Power Protection Devices Surge ProtectorsLine Conditioners Uninterruptible Power Supplies About Your Computer Front ViewAbout Your Computer Dual digital microphones About Your Computer Device Status Lights Page About Your Computer AC adapter connector USB connector VGA connector Hdmi connector Ieee 1394a connectorLeft Side View Right Side View ExpressCard slotSecurity cable slot About Your Computer USB Connector Off No signal found Battery Air ventBack View About Your Computer Battery Battery release latch Battery charge/health gauge Bottom View About Your Computer About Your Computer Using the Keyboard and Touchpad Numeric KeypadKey Combinations Power Management Adjusting Keyboard SettingsAdvanced tab in the Power Options Microsoft Windows Logo Key Functions Touch Pad Touch pad Customizing the Touch Pad Using the Display Adjusting Brightness Setting Display Resolution and Refresh Rate Using a Battery Battery PerformanceUsing a Battery Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Charge Gauge Conserving Battery Power Low-Battery WarningConfiguring Power Management Settings Charging the Battery Using the Sleep Power State Replacing the Battery Battery Storing a Battery Using a Battery Using Multimedia Using MultimediaPlaying Media Drive opening Playing Media Using Dell Travel Remote DVD player includes the following basic buttons Skip Forward How to Copy a CD, DVD or BD Copying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media Media Type Read Write Rewritable Helpful Tips Blu-ray Drives Adjusting the Volume Volume iconMute icon Using Multimedia Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device Video TV-out connector Component video adapter ConnectorGreen component video-output Hdmi connector Using Multimedia Hdmi Audio connector Video and Standard Audio Audio input connector Component Video and Standard Audio Standard audio cable Composite Video and Standard Audio Composite video cable Enabling the Display Settings for a TV Using Multimedia Using the Camera Accessing the Camera’s Help FileCamera indicator Using the Camera Manually Adjusting the Camera Settings Creating a Picture or a Video Using ExpressCards Using ExpressCardsExpressCard Blanks ExpressCard/34 Installing an ExpressCard Removing an ExpressCard or Blank Using the Memory Card Reader Installing a Memory CardUsing the Memory Card Reader Memory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up and Using Networks Wireless Local Area Network Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Setting Up and Using Networks Setting Up and Using Networks Connecting to a Wlan Completing the Connection to the Wlan Mobile Broadband/Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Dell Wi-Fi Catcher Network Locator Enabling/Disabling the Dell Mobile Broadband Card Setting Up and Using Networks Securing Your Computer Security Cable LockSecuring Your Computer Passwords Fingerprint Reader Computer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics Troubleshooting Press and hold the Fn key while powering the computer on During the assessment, answer any questions that appear Insert your Drivers and Utilities media Option Function Dell Support Center Tab Function Dell Support Dell PC Tune-Up Dell PC CheckUpClick, or right-click the icon Dell Network Assistant DellConnect Drive Problems Optical drive problemsProblems writing to an optical drive Mail, Modem, and Internet Problems Hard drive problems100 101 Error Messages Do not use these characters in filenames 103 104 105 Drive and try again ExpressCard Problems Ieee 1394 Device ProblemsContact the ExpressCard manufacturer 107 Keyboard Problems External Keyboard problemsShut down the computer Disconnect the external keyboard 108 Lockups and Software Problems Unexpected charactersComputer does not start Computer stops responding Dell MediaDirect problems Menu to access Dell MediaDirect HelpProgram stops responding or crashes repeatedly Solid blue screen appears Other software problems 111 Memory Problems Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 112 Power Problems Mobile Broadband Wireless Wide Area Network Wwan113 114 Printer Problems Scanner Problems115 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers Remote Control Problems No sound from headphones117 Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to readGlare, which can cause poor picture quality 119 What Is a Driver? DriversIf only part of the display is readable Reinstalling Drivers and Utilities Identifying Drivers121 Using the Drivers and Utilities Media Manually Reinstalling Drivers 123 Restoring Your Microsoft Windows Vista Operating System 124 Using Windows Vista System Restore 125 Troubleshooting Restoring the Computer to the Default Factory Configuration 127 Using the Operating System Media Before You Begin 129 130 Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer Hard Drive 133 Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell135 Center Control Cover and Hinge Covers Removing the Center Control Cover and Hinge Covers136 137 Keyboard Replacing the Center Control Cover and Hinge CoversCenter control cover Follow the procedures in Before You Begin on Removing the Keyboard139 Keyboard tabs Memory Replacing the KeyboardRemoving the Memory Module 140 141 M2.5 x 5-mm screw Replacing the Memory Module Securing clips Memory module 143 Tab Wireless Mini Cards Battery baySubscriber Identity Module Removing a Wlan Card 145 Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card 147 Disconnect the two antenna cables from the Wwan card Flash Cache Module Replacing a Wwan CardRemoving the FCM 149 Replacing the FCM Remove the M2 x 3-mm securing screw Remove the FCMFCM Card Internal Card With Bluetooth Wireless Technology Removing the Card151 Box Card Replacing the Card Traveling With Your Computer Identifying Your ComputerPacking the Computer Traveling With Your Computer Travel Tips Traveling by Air154 Getting Help Obtaining Assistance155 Getting Help Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You Call158 Diagnostics Checklist 159 Contacting Dell Specifications Specifications161 Processor 162 163 164 165 HeightWidth Diagonal Weight 166Camera Depth 167 Computer offOperating Storage 168 Length65W 90W 169 Environmental 170 Using the System Setup Program Appendix171 Appendix Viewing the System Setup Screen System Setup ScreenCommonly Used Options Performing a One-Time Boot 173 Cleaning Your Computer Computer, Keyboard, and Display Touch Pad MouseMedia 175 Dell Technical Support Policy U.S. Only 176 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B Macrovision Product Notice 178Affairs Glossary 179Glossary 180 181 182 Device driver See driverDocking device See APR 183 184 185 186 187 188 Module bay See media bayNIC See network adapter 189 190 191 192 193 Video resolution See resolution 194 195 196 Index 197Index Index 199 Index 201 Index 203 204