C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E See the help files for your

CD, DVD, or BD creation software.

The drive makes an unfamiliar scraping or grinding sound

Ensure that the sound is not caused by the program that is running.

Ensure that the disc is inserted properly.

Hard drive problems

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N A hot hard drive may

prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

R U N C H E C K D I S K

1Click Start Computer.

2Right-click Local Disk (C:).

3Click PropertiesToolsCheck Now.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

4Click to check Scan for and attempt recovery of bad sectors, and then click Start.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: The modem is an optional feature on this computer. You can purchase an external modem through Dell. Therefore, the steps in this section only apply if you have purchased an external modem.

C H E C K T H E M I C R O S O F T W I N D O W S ® M A I L S E C U R I T Y S E T T I N G S If you

cannot open your e-mail attachments:

1In Windows® Mail, click ToolsOptionsSecurity.

2Click Do not allow attachments to remove the checkmark.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N

C H E C K T H E T E L E P H O N E J A C K

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Troubleshooting

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