8Contents
Dell Network Assistant . . . . . . . . . . . . . . . 98
DellConnect. . . . . . . . . . . . . . . . . . . . . 98
Drive Problems . . . . . . . . . . . . . . . . . . . . . 99
Optical drive problems . . . . . . . . . . . . . . . 99
Hard drive problems . . . . . . . . . . . . . . . . 100
E-Mail, Modem, and Internet Problems . . . . . . . . . 100
Error Messages . . . . . . . . . . . . . . . . . . . . . 102
ExpressCard Problems . . . . . . . . . . . . . . . . . 107
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 107
Keyboard Problems . . . . . . . . . . . . . . . . . . . 108
External Keyboard problems . . . . . . . . . . . . 108
Unexpected characters . . . . . . . . . . . . . . 109
Lockups and Software Problems . . . . . . . . . . . . 109
The computer does not start . . . . . . . . . . . . 109
The computer stops responding . . . . . . . . . . 109
A program stops responding or
crashes repeatedly . . . . . . . . . . . . . . . . . 110
A program is designed for an earlier
Microsoft® Windows® operatingsystem . . . . . 110
A solid blue screen appears . . . . . . . . . . . . 110
Dell MediaDirect problems. . . . . . . . . . . . . 110
Other software problems . . . . . . . . . . . . . . 111
Memory Problems . . . . . . . . . . . . . . . . . . . . 112
Network Problems. . . . . . . . . . . . . . . . . . . . 112
Mobile Broadband
(Wireless Wide Area Network [WWAN]) . . . . . 113
Power Problems . . . . . . . . . . . . . . . . . . . . . 113
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