24 Quick Reference Guide
2
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description, and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Contacting
Dell" in your
User’s Guide
).
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, the technical support representative will ask you
for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the
applicable tab described in the following table for more information.
Custom Test Tests a specific device. You can customize the tests you want
to run.
Symptom Tree Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are having.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and may indicate requirements for running
the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for
all devices from the system setup program, memory, and
various internal tests, and it displays the information in the
device list in the left pane of the screen. The device list may
not display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test
settings.
Option Function