Quick Reference Guide 21
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page21. If all tests
run successfully, the error condition is related to a software problem.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page19 and run the Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your
computer.
Enter system setup (see "System Setup Program" in your User’s Guide),
review your computer’s configuration information, and ensure that the device
you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and
Utilities media.