6Contents
Connecting to a Wireless Local Area Network . . . . . . . . . . . . . . . . . 64
Determining Your Network Type . . . . . . . . . . . . . . . . . . . . . . 65
Connecting to a Wireless Network in Microsoft® Windows® XP . . . . . 65
8 Solving Problems
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Video and Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 70
If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 70
If only part of the display is readable . . . . . . . . . . . . . . . . . . . . 71
Modem and Internet Connection Problems . . . . . . . . . . . . . . . . . . . 72
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
If you cannot save a file to a floppy disk drive . . . . . . . . . . . . . . . 74
If you have problems with a hard drive. . . . . . . . . . . . . . . . . . . 75
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
General Program Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
A program crashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 76
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 76
Error messages appear . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Resolving Other Technical Problems . . . . . . . . . . . . . . . . . . . . . . 76
If Your Dell™ Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . . . . 77
If You Drop or Damage Your Computer . . . . . . . . . . . . . . . . . . . . . 78
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . 79
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 80
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . . 81
Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . . . 83
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