Troubleshooting, Dell Technical Update Service, 107 | Dell PP22L

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 127 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operate on Dell computers.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 203).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 15).

Troubleshooting

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Dell PP22L manual Troubleshooting, Dell Technical Update Service, When to Use the Dell Diagnostics, 107

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m October UX862 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Using the Memory Card Reader Setting Up and Using Networks Dell Technical Update Service 107 Dell MediaDirect problems 128 153 Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer 187 229 211 Contents Drivers and Utilities Media Finding Information Setup Diagram What Are You Looking For? Dell Support Utility Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Ieee 1394 connector Back View I D E O TV- O U T C O N N E C T O R Fan Hard drive About Your Computer Bottom View About Your Computer About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Making Images and Text Look Bigger or Sharper Using the DisplayAdjusting Brightness Using a Projector Windows Vista Microsoft Windows XP Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Numeric Keypad Using the Keyboard and Touchpad System Functions BatteryPower Management Key Combinations Click Hardware and Sound Click Keyboard Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Battery Performance Using a Battery Battery Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Microsoft Windows Battery MeterCheck the Battery Charge Check the Battery Health Standby and Sleep Mode Conserving Battery PowerPower Management Modes Low-Battery Warning Hibernate Mode Windows XP Configuring Power Management SettingsCharging the Battery Accessing Power Options Properties Replacing the Battery Storing a Battery Playing Media Using Multimedia CD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional Click Start →All Programs→Roxio Creator→Projects→Copy How to Copy a CD, DVD, or BDCopying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media DVD-Writable Drives Helpful Tips Click Open Volume Mixer Adjusting the Volume If the computer is turned on or in standby or sleep mode Adjusting the PictureUsing Dell MediaDirect If the computer is turned off or in hibernate mode Connecting Your Computer to a TV or Audio Device Pdif digital audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Click Advanced Enabling the Display Settings for a TVEnabling S/PDIF Digital Audio Click Advanced Click S/PDIF Interface Click the tab for your video card Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Windows XP General tab Order Confirmation for Your Computer Checking Your Wireless Network CardStart Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Completing the Connection to the Wlan Determining the Wireless Network Device ManagerClick Start→Settings→Control Panel→Network Connections Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card 101 Connecting to a Mobile Broadband NetworkClick Start →All Programs→Dell Wireless 102 Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 103 Securing Your ComputerSecurity Cable Lock 104 Passwords 105 If Your Computer Is Lost or Stolen 106 When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics 108 Starting the Dell Diagnostics From Your Hard Drive 109 110 Dell Diagnostics Main Menu 111 Dell Support Center 112 Dell Support 113 Dell PC Tune-UpDell PC CheckUp Dell Network Assistant 114 Drive ProblemsDellConnect Click Self Help→Network / Internet→Network Management 115 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive Hard drive problems 117 Mail, Modem, and Internet ProblemsClick Start→All Programs→Modem Helper 118 119 Error Messages 120 121 122 Click Uninstall 123 Click Start →Control Panel→Programs→Programs and Features 124 ExpressCard ProblemsIeee 1394 Device Problems 125 Keyboard ProblemsExternal Keyboard problems 126 Unexpected characters Program stops responding or crashes repeatedly Lockups and Software ProblemsComputer does not start Computer stops responding 128 Dell MediaDirect problemsSolid blue screen appears 129 Other software problems 130 Memory Problems 131 Network ProblemsMobile Broadband Wireless Wide Area Network Wwan 132 Power Problems 133 Printer Problems 134 Scanner ProblemsClick Start →Control Panel→Hardware and Sound→Printer Click Properties and click Ports 135 Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakers Click Start →Control Panel→Hardware and Sound→Mouse Touch Pad or Mouse ProblemsNo sound from headphones Click Start→Control Panel→Printers and Other Hardware→Mouse 137 Video and Display ProblemsIf the display is blank If the display is difficult to read 139 What Is a Driver?Drivers If only part of the display is readable Identifying Drivers Reinstalling Drivers and Utilities 141 Using the Drivers and Utilities MediaProperties Click the Drivers tab→Roll Back Driver At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers 143 144 Fix a Problem section, click Hardware TroubleshooterRestoring Your Operating System Click Start→Help and Support 145 Using Microsoft Windows System RestoreStarting System Restore Click Start →Help and Support 146 Undoing the Last System Restore 147 Using Dell PC Restore and Dell Factory Image RestoreDell PC Restore 148 Removing PC Restore 149 Windows Vista Dell Factory Image RestoreClick Dell Factory Image Restore Select Repair Your Computer 150 Using the Operating System MediaBefore You Begin Insert the Operating System disc 151 152 Recommended Tools Adding and Replacing PartsBefore You Begin 154 Turning Off Your ComputerBefore Working Inside Your Computer Windows XP Click Start→Shut Down→Shut down Windows Vista 155 156 Hard Drive 157 Removing the Hard Drive 158 Replacing the Hard DriveReturning a Hard Drive to Dell 159 Optical DriveRemoving the Optical Drive 160 Hinge CoverReplacing the Optical Drive Removing the Hinge Cover 161 KeyboardReplacing the Hinge Cover 162 Removing the Keyboard 163 MemoryReplacing the Keyboard Removing the Dimm a Memory Module 164 165 Replacing the Dimm a Memory Module 166 Removing the Dimm B Memory ModuleProperties→General Windows Vista 167 Replacing the Dimm B Memory Module 168 169 Subscriber Identity Module 170 Wireless Mini CardsRemoving a Wlan Card 171 172 Replacing a Wlan Card 173 Removing a Mobile Broadband or Wwan Card 174 175 176 Replacing a Wwan Card 177 Removing a Wpan Card 178 Flash Cache ModuleReplacing a Wpan Card Removing the FCM 179 Replacing the FCM 180 Internal Card With Bluetooth Wireless TechnologyRemoving the Card 181 Coin-Cell BatteryRemoving the Coin-Cell Battery Replacing the Card 182 Replacing the Coin-Cell Battery 183 Dell QuickSet Features 184 185 Traveling With Your ComputerIdentifying Your Computer Packing the Computer 186 Travel TipsTraveling by Air 187 Getting HelpObtaining Assistance 188 Technical Support and Customer ServiceDellConnect Online Services Product Information Problems With Your OrderAutoTech Service Automated Order-Status Service 190 Returning Items for Warranty Repair or CreditBefore You Call 191 192 Contacting DellVisit support.dell.com 193 Specifications Sdio 194 USB 195 Lvds 196 Wxga 197 198 199 200 201 202 203 Using the System Setup ProgramAppendix Commonly Used Options Viewing the System Setup ScreenSystem Setup Screen Changing the Boot Sequence 205 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 206 Cleaning Your ComputerComputer, Keyboard, and Display Mouse Cleaning a Non-Optical MouseCleaning an Optical Mouse Touch Pad 208 Dell Technical Support Policy U.S. OnlyMedia FCC Class B Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only Definition of Third-Party Software and Peripherals 210 Macrovision Product Notice 211 Glossary 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 IndexBD. See Blu-ray Disc 230 231 FCM. See Flash Cache Module 232 See also wireless switch 233 234 SIM. See Subscriber Identity Module 235 See also Mobile Broadband 236