116 Troubleshooting
The drive tray cannot eject
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running.
Ensure that the disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
RUN CHECK DISK
Windows XP
1
Click
Start and click My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
Tools
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors and click Start
.
Windows Vista
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
Tools
Check Now
.
The
User Account Control
window may appear. If you are an
administrator on the computer, click
Continue
; otherwise, contact your
administrator to continue the desired action.
4
Follow the instructions on the screen.