If the device cannot power on due to system corruption, take either of these recovery actions:

Reset your device to the default state

1 Press and hold the power button and then touch the Power off option on the screen to turn off the device.

2 Simultaneously press and hold the volume up button and volume down

button .

3 Without releasing the volume buttons, press and hold the power button, until the device turns on the configuration screen.

4 Press the volume buttons to move the highlight bar on the screen to the Factory reset option.

5 Press the Camera button to start the reset process.

6 Wait for the device to reboot.

Start emergency software recovery

1 Take out the microSD card from the device.

2 Connect the microSD card to your computer using a microSD adapter.

3 On your computer, go to support.dell.com and follow the instructions to download the software upgrade package to the microSD card.

NOTE: The device only recognizes the software upgrade package as “Update.pkg”. Rename the downloaded package to “Update.pkg” if it is not named so.

4 Disconnect the microSD card from the computer and install the microSD card into the device.

5 Follow steps 1 to 3 in Reset your device to the default state to turn on the configuration screen.

6 Press the volume buttons to move the highlight bar to the Software upgrade via

Update.pkg on SD Card option, and press the Camera button to confirm your selection.

7 Press the Camera button to confirm and start emergency software recovery.

NOTE: If you wish to cancel software recovery, press the volume down button .

8 Wait for the device to load files and reboot the system.

134

Troubleshooting

Page 134
Image 134
Dell Streak user manual Start emergency software recovery, 134