HP dc7608 manual Restore Plus! CD

Troubleshooting Without Diagnostics

Solving Network Problems (Continued)

Problem Cause Solution

Diagnostics passes, but	Network drivers are not
the computer does not	loaded, or driver
communicate with the	parameters do not match
network.	current configuration.

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

	The network controller is	Select the Network icon in the
	not configured for this	Control Panel and configure the
	computer.	network controller.
Network controller	Network controller	Under the Computer Setup
stopped working when	interrupt is shared with an	Advanced menu, change the
an expansion board was	expansion board.	resource settings for the board.
added to the computer.
	The network controller	Verify that the drivers were not
	requires drivers.	accidentally deleted when the
		drivers for a new expansion board
		were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

Network controller stops	The files containing the	Reinstall the network drivers, using
working without apparent	network drivers are	the Restore Plus! CD.
cause.	corrupted.

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

The network controller is	Replace the system board.
defective.

New network card will	New network card may be
not boot.	defective or may not meet
	industry-standard
	specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to	The network controller is	Verify Network Connectivity, that a
network server when	not configured properly.	DHCP Server is present, and that
attempting Remote		the Remote System Installation
System Installation.		Server contains the NIC drivers for
		your NIC.
System setup utility	Unprogrammed EEPROM.	Flash the ROM.
reports unprogrammed
EEPROM.

Service Reference Guide, dc7600 390742-002 D–21