Service reference guide
Page
Service Reference Guide
February
Service Reference Guide
Contents
Serial and Parallel ATA Drive Guidelines and Features
Diskette Drive Bezel or Bezel Blank
Computer Access Panel
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Contents Viii 390742-002
Installing the Operating System
Installing or Upgrading Device Drivers
Converting to Ntfs
Transferring Files and Settings
Backing Up and Restoring Files
HP Software
Installing the Operating System
Installing the Operating System 390742-002
Setup Utilities and Diagnostics Features
Power-On Self-Test Post
Computer Setup Utilities
Using Computer Setup F10 Utilities
Computer Setup Menu
Drive Type Emulation Options
Diskette Type
Drive Emulation
Storage Options Removable Media Boot
Default Values IDE/SATA
Translation Mode ATA disks only
Multisector Transfers ATA disks only
IDE Controller
Bios DMA Data Transfers
Sata Emulation
Primary Sata Controller
Shortcut to Temporarily Override Boot Order
This feature is supported on some models only
Controller some models, Scsi controllers some models,
Security Data Execution Enable/Disable Prevention
Text F12=Network Service Boot during Post
Lost
PCI VGA
Left and right keys to select the Advanced Device Options
Accessing HP Insight Diagnostics
HP Insight Diagnostics
Recovering the Configuration Settings
Survey Tab
Test Tab
Log Tab
Saving and Printing Information in HP Insight Diagnostics
Status Tab
Downloading the Latest Version of HP Insight Diagnostics
Select HP Insight Diagnostics and click Download
Initial Configuration and Deployment
Desktop Management
HP Local Recovery
Remote System Installation
Altiris Deployment Solution Agent
HP Client Manager
Software Updating and Management
HP System Software Manager
HP Client Management Solutions using Altiris
Dantz Retrospect Express
Subscriber’s Choice
Retired Solutions
Proactive Change Notification
Remote ROM Flash
Boot Block Emergency Recovery Mode
ROM Flash
HPQFlash
Replicating the Setup
Copying to Single Computer
Copying to Multiple Computers
Supported USB Flash Media Device
Repset.exe
Unsupported USB Flash Media Device
Return to Copying to Multiple Computers
Building Blocks and Partners
Dual-State Power Button
World Wide Web Site
Asset Tracking and Security
Computer Setup Utilities F10 Security Features
Feature Description
This feature is supported on some models only and will only
Intel Virtualization Technology some models
Mechanical Security Features
Password Security
Establishing a Setup Password Using Computer Setup
Feature Purpose How It Is Established
Establishing a Power-On Password Using Computer Setup
Entering a Power-On Password
Current password/new password/new password
Current password
DriveLock
National Keyboard Delimiter Characters
Using DriveLock
Smart Cover Sensor Protection Levels
Level Setting Description
Smart Cover Sensor
Locking the Smart Cover Lock
Cable Lock Provision
Fault Notification and Recovery
Surge-Tolerant Power Supply
Drive Protection System
Attachment
Serial ATA Hard Drive Characteristics
Sata 1.5 and 3.0 Hard Drives
Sata Identification Color Port Sequence
Sata Data Cable
Sata Power Cable
Sata Hard Drive Cables
Pin Number Usage Device Plug Host Plug
Pata Device Information
Parallel ATA MultiBay Hard Drive Characteristics
Pin Signal
Pata Cables
Pata Device Classes
Pata Drive Installation Guidelines
Pata Power Cable
Windows 2000 and XP Windows 9x, NT, and Linux
ATA Smart Drives
Drive Capacities
Legacy Mode
Native Mode
Sata Emulation
Mixed Devices Boot and Drive Letter Ordering
HDD Boot and Drive
Hard Drive Order Letter Ordering
Service Reference Guide, dc7600
Chassis Designations
Convertible Minitower CMT
Small Form Factor SFF Ultra-Slim Desktop
Preventing Electrostatic Damage to Equipment
Electrostatic Discharge Information
Generating Static
Relative Humidity Event 55% 40% 10%
Recommended Materials and Equipment
Personal Grounding Methods and Equipment
Grounding the Work Area
Static Shielding Protection Levels Method Voltage
Routine Care
General Cleaning Safety Precautions
Operating Guidelines
Cleaning the Computer Case
Cleaning the Keyboard
Cleaning the Mouse
Service Considerations
Cleaning the Monitor
Power Supply Fan
Hard Drives
Cables and Connectors
Screws
Lithium Coin Cell Battery
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Preparation for Disassembly
Unlocking the Smart Cover Lock
Hood Sensor
Padlock
External Security Devices
Cable Lock
Computer Access Panel
Front Bezel
Front Drive Bezels
1 5.25 Drive Bezel Blank
Diskette Drive Bezel or Bezel Blank
Cable Management
Memory
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Expansion Cards
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PCI Retainer Latch
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Expansion Card Guide
Drive Positions
Drives
Drive Positions
Hard Drive
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Optical Drive
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Diskette Drive
Front I/O Device
Power Switch Assembly
System Board
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Type 1 Battery Holder
Type 2 Battery Holder
Type 3 Battery Holder
Heatsink
Processor
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Speaker
Chassis Fan
Power Supply
Changing from Desktop to Minitower
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Changing from Minitower to Desktop
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Preparation for Disassembly
Unlocking the Smart Cover Lock
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Hood Sensor
Security Clip
Universal Chassis Clamp Lock
Without Security Cable
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With Security Cable
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Computer Cover
Front Drive Bezels
There are three drive bezel inserts that are available
Item Description
Cable Management
Memory
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Vertically Oriented Expansion Card
Expansion Card Retainer
PCI Expansion Card
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PCI Express Expansion Card
PCI Riser Card Assembly and Backwall
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Drives
Optical Drive
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External 3.5-inch Drive
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Primary Hard Drive
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Fan Shroud
Front I/O Devices
Power Switch Assembly
Heatsink
Processor
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Speaker
Power Supply
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System Board
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Chassis Fan
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Type 1 Battery Holder
Type 2 Battery Holder
Type 3 Battery Holder
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Preparation for Disassembly
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Installing a Cable Lock
Installing a Padlock
Computer Access Panel
MultiBay Device
MultiBay Riser Card
Front Panel Assembly
Front Bezel
Chassis Fan
Cable Management
Memory
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Expansion Card Cage
Expansion Card
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Expansion Card Retaining Latch
Hood Sensor
Hard Drive
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Front I/O Device
Heatsink Assembly
Processor
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Power Supply
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Type 1 Battery Holder
Type 2 Battery Holder
Type 3 Battery Holder
Speaker
System Board
Mouse
Connector and Icon Pin Signal
Keyboard
Ethernet BNC
Ethernet RJ-45
Ethernet AUI
Parallel Interface
Serial Interface, Powered and Non-Powered
Connector and Icon 1/8 miniphone Pin Signal
Microphone
Line-Out Audio
Headphone
Line-In Audio
Scsi Low Voltage Differential/Single Ended LVD/SE
Monitor
Ultra Scsi
External Infrared Transceiver
MultiBay CD-ROM Adapter
Connector Pin Signal
ATA/ATAPI IDE Standard Drive Cable
Pin Power for CPU
Pin Power
Pin MicroFit Power
Sata Data and Power Drive Connector Pin Signal
Pin B information is on the next
X1, x4, x8, and x16 PCI Express Connector Pin a Signal
PCI Express
X1, x4, x8, and x16 PCI Express Connector Pin B Signal
GND PRSNT2# Rsvd
DVI Connector
Connector Pin Assignments 390742-002
Japanese Power Cord Requirements
General Requirements
Country-Specific Requirements
Accrediting Country Agency
Screen Message Probable Cause Recommended Action
Post Error Messages
Post Error Messages
Devices
Post Error Messages
Advanced Onboard Devices
Onboard Devices
For integrated MultiBay
SP5572.EXE SNZERO.EXE
CPU fan not installed or
Activity Beeps Possible Cause Recommended Action
Post Diagnostic Front Panel LEDs and Audible Codes
Post Diagnostic Front Panel LEDs and Audible Codes
Desktop Management Guide on
Board is turned on. If it is turned on, then
Post Error Messages 390742-002
Troubleshooting Without Diagnostics
Preliminary Checklist
Solving Minor Problems
Solving Minor Problems
Troubleshooting Without Diagnostics
Solving Minor Problems
Problem Cause Solution
Solving Power Supply Problems
Solving Power Supply Problems
Solving Diskette Problems
Solving Diskette Problems
Network Server Mode
Tools. Under Error-checking
Removable Media Boot
Security Password Options
Solving Hard Drive Problems
Solving Hard Drive Problems
Boot Order list
Sata
Solving MultiBay Problems
Solving MultiBay Problems
Solving Display Problems
Solving Display Problems
Select Enable VGA Mode
Set properly
Position or VerticalPosition to
Accessories System Tools
ImageControl/Horizontal
Click Start All Programs
Solving Audio Problems
Solving Audio Problems
Audio for this CD-ROM
Sure Enable digital CD
Device Manager button
Speech and Audio
Solving Printer Problems
Solving Printer Problems
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems
Cursor will not move using
Solving Hardware Installation Problems
Solving Hardware Installation Problems
On the system to see if fault goes
Solving Network Problems
Solving Network Problems
Restore Plus! CD
Solving Memory Problems
Solving Memory Problems
Solving Processor Problems
Solving Processor Problems
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
CD-ROM, CD-RW
Solving Drive Key Problems
Solving Drive Key Problems
Solving Front Panel Component Problems
Solving Front Panel Component Problems
Solving Internet Access Problems
Solving Internet Access Problems
Click the Device Manager
Properties
Troubleshooting Without Diagnostics 390742-002
System Board and Riser Board Reference Designators
Designator Component
Designator
Component
SW2
LOM1
DDR2-SDRAM DIMMs
Dimm Sockets
System board shown may differ from the one in your product
Description Socket Color
Index
Index
Index-3
Pata
Sata
SFF
Usdt
Index Index-8 390742-002
