HP dc7608 manual Cd-Rom, Cd-Rw

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems (Continued)

Problem	Cause	Solution
Movie will not play in the	Decoder software is not	Install decoder software.
DVD drive. (continued)	installed.
	Damaged media.	Replace media.
	Movie rating locked out	Use DVD software to remove
	by parental lock.	parental lock.
	Media installed upside	Reinstall media.
	down.
Cannot eject compact disc	Disc not properly seated	1. Turn off the computer and insert
(tray-load unit).	in the drive.	a thin metal rod into the
		emergency eject hole and push
		firmly.
		2. Slowly pull the tray out from the
		drive until the tray is fully
		extended, then remove the disc.
CD-ROM, CD-RW,	Media has been	Re-insert the Media with the label
DVD-ROM, or DVD-R/RW	inserted upside down.	facing up.
drive cannot read a disc or
	The DVD-ROM drive	Wait at least 30 seconds to let the
takes too long to start.
	takes longer to start	DVD-ROM drive determine the type
	because it has to	of media being played. If the disc
	determine the type of	still does not start, read the other
	media played, such as	solutions listed for this topic.
	audio or video.
	CD or DVD disc is dirty.	Clean CD or DVD with a CD
		cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

Recording audio CDs is	Wrong or poor quality	1.	Try using a slower recording
difficult or impossible.	media type.		speed.
		2.	Verify that you are using the
			correct media for the drive.
		3.	Try a different brand of media.
			Quality varies widely between
			manufacturers.

D–24 390742-002 Service Reference Guide, dc7600