Troubleshooting Without Diagnostics | HP dc7608 specification

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Troubleshooting Without Diagnostics

Preliminary Checklist

This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics.

■Are the computer and monitor connected to a working electrical outlet?

■Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)?

■Is the computer turned on?

■Is the green power light illuminated?

■Is the monitor turned on?

■Is the green monitor light illuminated?

■Turn up the monitor brightness and contrast controls if the monitor is dim.

■If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer (F10) Setup.

■Press and hold any key. If the system beeps, then the keyboard is operating correctly.

■Check all cables for loose or incorrect connections.

■Reconfigure the computer after installing a non–Plug and Play expansion board or other option, such as a diskette drive.

■Are all of the necessary device drivers installed?

■Have all printer drivers been installed for each application?

■Remove all bootable media (diskette, CD, or USB device) from the system before turning on the system.

■Are all switches set correctly?

■Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board?

Service Reference Guide, dc7600

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HP dc7608 manual Troubleshooting Without Diagnostics, Preliminary Checklist

Contents

Service reference guide Page February Service Reference Guide Service Reference Guide Contents Serial and Parallel ATA Drive Guidelines and Features Diskette Drive Bezel or Bezel Blank Computer Access Panel Service Reference Guide, dc7600 390742-002 Vii Contents Viii 390742-002 Installing or Upgrading Device Drivers Installing the Operating System HP Software Transferring Files and SettingsBacking Up and Restoring Files Converting to Ntfs Installing the Operating System Installing the Operating System 390742-002 Power-On Self-Test Post Setup Utilities and Diagnostics Features Computer Setup Utilities Using Computer Setup F10 Utilities Computer Setup Menu Drive Type Emulation Options Diskette TypeDrive Emulation Multisector Transfers ATA disks only Default Values IDE/SATATranslation Mode ATA disks only Storage Options Removable Media Boot Primary Sata Controller Bios DMA Data TransfersSata Emulation IDE Controller This feature is supported on some models only Shortcut to Temporarily Override Boot Order Controller some models, Scsi controllers some models, Security Data Execution Enable/Disable Prevention Lost Text F12=Network Service Boot during Post PCI VGA Left and right keys to select the Advanced Device Options Accessing HP Insight Diagnostics HP Insight DiagnosticsRecovering the Configuration Settings Survey Tab Test Tab Log Tab Saving and Printing Information in HP Insight DiagnosticsStatus Tab Select HP Insight Diagnostics and click Download Downloading the Latest Version of HP Insight Diagnostics Desktop Management Initial Configuration and Deployment HP Local Recovery Remote System InstallationAltiris Deployment Solution Agent HP Client Manager Software Updating and ManagementHP System Software Manager HP Client Management Solutions using Altiris Dantz Retrospect Express Subscriber’s Choice Retired SolutionsProactive Change Notification HPQFlash Boot Block Emergency Recovery ModeROM Flash Remote ROM Flash Copying to Single Computer Replicating the Setup Copying to Multiple Computers Repset.exe Supported USB Flash Media Device Unsupported USB Flash Media Device Return to Copying to Multiple Computers Building Blocks and Partners Dual-State Power ButtonWorld Wide Web Site Asset Tracking and Security Computer Setup Utilities F10 Security FeaturesFeature Description This feature is supported on some models only and will only Intel Virtualization Technology some models Feature Purpose How It Is Established Password SecurityEstablishing a Setup Password Using Computer Setup Mechanical Security Features Entering a Power-On Password Establishing a Power-On Password Using Computer Setup Current password Current password/new password/new password National Keyboard Delimiter Characters DriveLock Using DriveLock Smart Cover Sensor Protection Levels Level Setting DescriptionSmart Cover Sensor Locking the Smart Cover Lock Drive Protection System Fault Notification and RecoverySurge-Tolerant Power Supply Cable Lock Provision Sata Identification Color Port Sequence Serial ATA Hard Drive CharacteristicsSata 1.5 and 3.0 Hard Drives Attachment Pin Number Usage Device Plug Host Plug Sata Power CableSata Hard Drive Cables Sata Data Cable Pata Cables Parallel ATA MultiBay Hard Drive CharacteristicsPin Signal Pata Device Information Pata Device Classes Pata Drive Installation GuidelinesPata Power Cable Windows 2000 and XP Windows 9x, NT, and Linux ATA Smart DrivesDrive Capacities Native Mode Legacy Mode Hard Drive Order Letter Ordering Mixed Devices Boot and Drive Letter OrderingHDD Boot and Drive Sata Emulation Service Reference Guide, dc7600 Convertible Minitower CMT Chassis Designations Small Form Factor SFF Ultra-Slim Desktop Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to Equipment Static Shielding Protection Levels Method Voltage Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and Equipment Routine Care General Cleaning Safety PrecautionsOperating Guidelines Cleaning the Keyboard Cleaning the Computer Case Power Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the Mouse Hard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Service Reference Guide, dc7600 Preparation for Disassembly Unlocking the Smart Cover Lock Hood Sensor Padlock External Security DevicesCable Lock Computer Access Panel Front Bezel 1 5.25 Drive Bezel Blank Front Drive Bezels Diskette Drive Bezel or Bezel Blank Cable Management Memory Service Reference Guide, dc7600 390742-002 Expansion Cards Service Reference Guide, dc7600 390742-002 390742-002 Service Reference Guide, dc7600 390742-002 PCI Retainer Latch Service Reference Guide, dc7600 390742-002 Expansion Card Guide Drive Positions DrivesDrive Positions Hard Drive Service Reference Guide, dc7600 390742-002 Optical Drive Service Reference Guide, dc7600 390742-002 390742-002 Diskette Drive Front I/O Device Power Switch Assembly System Board 390742-002 Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Heatsink Processor Service Reference Guide, dc7600 390742-002 Speaker Chassis Fan Power Supply Changing from Desktop to Minitower 390742-002 Service Reference Guide, dc7600 390742-002 Changing from Minitower to Desktop Service Reference Guide, dc7600 390742-002 390742-002 Preparation for Disassembly Unlocking the Smart Cover Lock Service Reference Guide, dc7600 390742-002 Hood Sensor Security Clip Without Security Cable Universal Chassis Clamp Lock Service Reference Guide, dc7600 390742-002 With Security Cable Service Reference Guide, dc7600 390742-002 Computer Cover Front Drive Bezels Item Description There are three drive bezel inserts that are available Cable Management Memory Service Reference Guide, dc7600 390742-002 Expansion Card Retainer Vertically Oriented Expansion Card PCI Expansion Card 390742-002 PCI Express Expansion Card PCI Riser Card Assembly and Backwall Service Reference Guide, dc7600 390742-002 390742-002 Service Reference Guide, dc7600 390742-002 390742-002 Service Reference Guide, dc7600 390742-002 Drives Optical Drive 390742-002 External 3.5-inch Drive 390742-002 Primary Hard Drive 390742-002 Service Reference Guide, dc7600 390742-002 390742-002 Fan Shroud Front I/O Devices Power Switch Assembly Heatsink Processor 390742-002 Speaker Power Supply Service Reference Guide, dc7600 390742-002 System Board Service Reference Guide, dc7600 390742-002 390742-002 Chassis Fan Service Reference Guide, dc7600 Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Service Reference Guide, dc7600 Preparation for Disassembly 390742-002 Installing a Padlock Installing a Cable Lock Computer Access Panel MultiBay Device MultiBay Riser Card Front Panel Assembly Front Bezel Chassis Fan Cable Management Memory 390742-002 Expansion Card Cage Expansion Card Service Reference Guide, dc7600 390742-002 Expansion Card Retaining Latch Hood Sensor Hard Drive Service Reference Guide, dc7600 390742-002 Front I/O Device Heatsink Assembly Processor Service Reference Guide, dc7600 390742-002 Power Supply 390742-002 Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Speaker System Board Ethernet BNC Connector and Icon Pin SignalKeyboard Mouse Ethernet AUI Ethernet RJ-45 Microphone Serial Interface, Powered and Non-PoweredConnector and Icon 1/8 miniphone Pin Signal Parallel Interface Scsi Low Voltage Differential/Single Ended LVD/SE HeadphoneLine-In Audio Line-Out Audio Monitor Ultra ScsiExternal Infrared Transceiver MultiBay CD-ROM Adapter Connector Pin SignalATA/ATAPI IDE Standard Drive Cable Pin Power for CPU Pin PowerPin MicroFit Power Sata Data and Power Drive Connector Pin Signal Pin B information is on the next X1, x4, x8, and x16 PCI Express Connector Pin a SignalPCI Express GND PRSNT2# Rsvd X1, x4, x8, and x16 PCI Express Connector Pin B Signal DVI Connector Connector Pin Assignments 390742-002 General Requirements Japanese Power Cord Requirements Accrediting Country Agency Country-Specific Requirements Screen Message Probable Cause Recommended Action Post Error MessagesPost Error Messages Devices Post Error Messages Advanced Onboard Devices Onboard Devices For integrated MultiBay SP5572.EXE SNZERO.EXE CPU fan not installed or Activity Beeps Possible Cause Recommended Action Post Diagnostic Front Panel LEDs and Audible CodesPost Diagnostic Front Panel LEDs and Audible Codes Desktop Management Guide on Board is turned on. If it is turned on, then Post Error Messages 390742-002 Preliminary Checklist Troubleshooting Without Diagnostics Solving Minor Problems Solving Minor Problems Troubleshooting Without Diagnostics Solving Minor Problems Problem Cause Solution Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette Problems Security Password Options Tools. Under Error-checkingRemovable Media Boot Network Server Mode Solving Hard Drive Problems Solving Hard Drive Problems Sata Boot Order list Solving Display Problems Solving MultiBay ProblemsSolving Display Problems Solving MultiBay Problems Select Enable VGA Mode Set properly Click Start All Programs Accessories System ToolsImageControl/Horizontal Position or VerticalPosition to Solving Audio Problems Solving Audio Problems Speech and Audio Sure Enable digital CDDevice Manager button Audio for this CD-ROM Solving Keyboard and Mouse Problems Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Printer Problems Cursor will not move using Solving Hardware Installation Problems Solving Hardware Installation Problems On the system to see if fault goes Solving Network Problems Solving Network Problems Restore Plus! CD Solving Memory Problems Solving Memory Problems Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving Processor Problems CD-ROM, CD-RW Solving Front Panel Component Problems Solving Drive Key ProblemsSolving Front Panel Component Problems Solving Drive Key Problems Solving Internet Access Problems Solving Internet Access Problems Properties Click the Device Manager Troubleshooting Without Diagnostics 390742-002 Designator Component System Board and Riser Board Reference Designators Component Designator SW2 LOM1 Dimm Sockets DDR2-SDRAM DIMMs Description Socket Color System board shown may differ from the one in your product Index Index Index-3 Pata Sata SFF Usdt Index Index-8 390742-002