Solving Printer Problems

Troubleshooting Without Diagnostics

Problem	Cause	Solution

Printer will not print.	Printer is not turned on	Turn the printer on and make sure it
	and online.	is online.

	The correct printer	1.	Install the correct printer driver
	driver for the		for the application.
	application are not	2.	Try printing using the
	installed.	2.	Try printing using the
	installed.		MS-DOS command:
			MS-DOS command:
			DIR C:\ > [printer port]
			where [printer port] is the
			address of the printer being
			used. If the printer works, reload
			the printer driver.

	If you are on a network,	Make the proper network
	you may not have made	connections to the printer.
	the connection to the
	printer.

	Printer may have failed.	Run printer self-test.

Printer will not turn on.	The cables may not be	Reconnect all cables.
	connected properly.

Printer prints garbled	The correct printer	Install the correct printer driver for
information.	driver is not installed.	the application.

	The cables may not be	Reconnect all cables.
	connected properly.

	Printer memory may be	Reset the printer by turning it off for
	overloaded.	one minute, then turn it back on.

Printer is offline.	The printer may be out	1.	Check the paper tray and refill it
	of paper.		if it is empty.
		2.	Select online.

Solving Keyboard and Mouse Problems

Cause

Solution

1.Turn off the computer.

2.Reconnect the keyboard to the back of the computer and restart the computer.

Program in use has	Shut down the computer using
stopped responding	the mouse and then restart the
to commands.	computer.

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