Dell Streak user manual Troubleshooting, 129

Models: Streak

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Troubleshooting

Problem

Possible causes

Possible solutions

 

 

 

Call-related problems

 

 

 

 

 

SIM card error

SIM card malfunction or

Take the SIM card to your

 

damage.

service provider for testing.

 

 

 

 

The SIM card is inserted

Insert the SIM card properly.

 

improperly.

 

 

 

 

 

Dirt or dust on the SIM card’s

Use a soft, dry cloth to clean

 

metal contacts.

the SIM card’s metal contacts.

 

 

 

Poor reception

The network signal is too weak

Move to a location where the

 

at your current location, for

network signal can be properly

 

example, in a basement or near

received.

 

a tall building. Wireless

 

 

transmissions can not

 

 

effectively reach it.

 

 

 

 

 

The network is busy at the

Avoid using the device at such

 

current time (for example,

times, or try again after waiting

 

during peak times, there may

a short time.

 

be too much network traffic to

 

 

handle additional calls).

 

 

 

 

 

You are too far away from a

You can request a service area

 

base station for your service

map from your service

 

provider.

provider.

 

 

 

Troubleshooting

129

Page 129
Image 129
Dell Streak user manual Troubleshooting, 129