Troubleshooting, 129 | Dell Streak guide

Troubleshooting

Problem	Possible causes	Possible solutions

Call-related problems

SIM card error	SIM card malfunction or	Take the SIM card to your
	damage.	service provider for testing.

	The SIM card is inserted	Insert the SIM card properly.
	improperly.

	Dirt or dust on the SIM card’s	Use a soft, dry cloth to clean
	metal contacts.	the SIM card’s metal contacts.

Poor reception	The network signal is too weak	Move to a location where the
	at your current location, for	network signal can be properly
	example, in a basement or near	received.
	a tall building. Wireless
	transmissions can not
	effectively reach it.

	The network is busy at the	Avoid using the device at such
	current time (for example,	times, or try again after waiting
	during peak times, there may	a short time.
	be too much network traffic to
	handle additional calls).

	You are too far away from a	You can request a service area
	base station for your service	map from your service
	provider.	provider.

Troubleshooting

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Dell Streak user manual Troubleshooting, 129

Contents

Dell Streak May Federal Communications Commission FCC Statement Contents Managing Your Device Settings Using Your Dell Streak Protect Your Device Data With a Protect Your SIM Card With101 Connect to a Computer and Install 126127 Package Contents Buttons/Connectors/Parts Functionality Dell Streak Features Buttons/Connectors/Parts Functionality Display→ Automatic Backlight Parts/controls Functionality Getting Your Device Ready for Use Setting Up Your Dell StreakRemove the back cover Insert the SIM card Install the microSD card Insert the battery Charge the device Close the back cover Turning On Your Device Turning Off Your DeviceTurning Off the Screen Understanding Your Dell Streak Touch ScreenFinger Gestures Allows you to Touch Drag Finger Gestures Allows you to Touch and hold Zoom-out Finger Gestures Allows you to Flick or swipe Screen Orientation Applications, Widgets, and ShortcutsFinger Gestures Allows you to Zoom-in Multiple Home Screens Home ScreenTo navigate across the Home screens To add a Home screen To add an item to a Home screen Customizing Your Home Screen Applications Items Steps Shortcuts Widgets Directions Wallpapers Items Steps Folders To remove a Home screen item To move a Home screen itemTo open a Home screen folder To close a Home screen folder To rename a folder To remove a Home screen shortcut from a folder Or Less Status Bar Status area may also display some of the following icons Download in progress Navigating the Applications Favorites BarTo add applications to the Favorites bar Application Shortcuts To open an application using the application shortcutsRecent applications To remove applications from the Favorites bar Calling Using Your Dell StreakMaking Calls To make a call To cancel dialing To manage and redial missed, dialed, and received callsTo answer a call Manage Your Calls To use the speakerphone during a call To accept calls using a Bluetooth headsetTo accept a waiting call To dial another call during an active call To conduct a conference call Adjust Call SettingsFixed Dialing Numbers Voicemail HAC mode Additional call settingsTeletypewriter TTY Mode Managing Contacts ContactsTo add a new contact To view the contact details While entering the contact details, you can To add contacts from your SIM card To compose and send a text message Messaging Picture To compose and send a multimedia messageCapture picture Video Record audio Audio Slideshow Receiving text and multimedia messages To read a text messageIf the message contains To view a multimedia message To forward the messageTo reply to a text or multimedia message To delete a message or a message thread On-Screen Keyboard Pop-Up Menu Keyboard controls To configure the keyboard settings Create your personal dictionary→ Locale Text→ Android keyboard To edit a word in the dictionary To add a word to the dictionaryTo delete a word from the dictionary → User dictionary Google Search WidgetsTo search by typing To search by voice To find your RSS feeds URL To subscribe to RSS feedsTo read RSS feeds Twitter Facebook To check storage spaces Managing Your Device SettingsTo erase unwanted application data to free storage space To format the microSD card To reset your device to the default state Touch Reset deviceTo upgrade the software version on your device To erase all data from your device Using Your Dell Streak Connecting to the Web To connect to the web using GPRS, EDGE, 3G, or HspaWeb To automatically select a new network To manually select a new network To turn on Wi-Fi and connect to a network Wi-Fi To connect to another Wi-Fi network To check the current Wi-Fi network connection Browsing the Web Disable all Connections Using the Airplane ModeTo open the browser To use the browser controls bar Viewing Web Pages To switch between browser windows To find text within a webTo copy text on a web Using Web Links, History, and Downloads To select a link on a webTo check the history of visited web pages Manage Bookmarks To install an applicationTo allow download of web applications To check downloads To configure browser settings To open a bookmarkTo manage your bookmarks Mail To set up an e-mail accountTo open the e-mail application To compose and send e-mails To delete an e-mail TouchDownTo delete or edit an e-mail account on your device To open the TouchDown application Side toolbar To quickly set up your exchange server account Web Applications To set up your Google accountGmail Status area Web To refresh Gmail To view e-mails in different folders or with labelsTo read e-mails To create and send an e-mail Google TalkTo activate Google Talk To sign in automatically To view and accept an invitation To add a new friend to your friends listTo change your online status and message To start a conversation To switch between active conversations To disable the chat logTo add a friend to an active conversation To close a conversation Touch Pin friend To pin a friendTo block a friend from sending you messages To permanently remove a friend Maps Web To move around a map To zoom in or out on a mapTo change map layers Traffic layer Map layer Transit Lines layer Satellite layer To get directions To view a map in street view To clear a map To run Latitude Using Google LatitudeTo invite friends to share locations Touch Add friends then Yes To show your friends To accept an invitationMap view List view To control what to share and change your public profile Edit privacy settingSharing options Remove this friend YouTube To search for a video by voice commandTo open YouTube To search for a video by typing To filter videos by different time frames To search for a video by categoryTo watch videos To manage a video To open Android Market Android MarketShare Flag Android Market screen opens To download and install an application or game Touch Uninstall To uninstall an application or gameSynchronizing Your Google Data To open an application or game Amazon MP3 Customizing Your Dell Streak To change display settings Screen timeout To change sound and ringtone settings To manually set the date, time and time zone Set date Select time sourceSet time zone Set time Select locale To choose a language Protect Your Device Data With a Screen Unlock Pattern Protecting Your Dell StreakTouch Forgot pattern To create a screen unlock pattern 100 Protect Your SIM Card With the SIM Lock Password To enable the SIM card PIN101 102 To change the SIM card PIN Camera Applications 104 To manage pictures 105 106 To adjust camera settingsEdit Set as To capture videos To adjust video settingsTo play videos 107 To manage videos MicroSDTo set the microSD card as a USB drive 108 To turn off USB storage Touch Turn off USB storage→ Turn Off109 To turn on Bluetooth and make the device discoverable BluetoothTo pair and connect a Bluetooth headset 110 To terminate a pairing partnership To end a Bluetooth connectionTo change your device’s Bluetooth name 111 To view pictures Photos and VideosTo manage a picture 112 To mark pictures and videos → Mark113 To open Music MusicTo select a song 114 115 To control music playback 116 To create a playlist Calendar To set up an eventTo open the calendar To view the calendar To open the alarm clock Alarm ClockEvent reminders To view, dismiss, or snooze a reminder Turn on alarm To set an alarmTo temporarily disable an alarm To delete an alarm Calculator Recorder120 Voice Control To say a voice command to start an actionTo adapt the device to your voice 121 Outlook Tasks To add a task122 SIM Manager To adjust task settingsTo manage a task reminder 123 Quickoffice Outlook Notes To view a document or spreadsheet To sort folders or files using QuickofficeTo find text in a document 125 126 Connect to a Computer and Install Dell PC Suite To synchronize using Sync Manager Using Dell PC SuiteTo back up or restore device data using Backup Manager To quit Dell PC Suite 128 Playing Videos on Hdmi Devices 129 Troubleshooting 130 Problem Possible causes Possible solutions 131 System problems 132 Messaging problems Internet problems Media problems133 134 Start emergency software recovery If necessary, you can calibrate your touch screen as follows 135 136 Index 137 138 PIN 139 140