Dell T2310 Finding Information for Your Computer

Finding Information for Your Computer 13

Finding Information for Your Computer

Dell provides the following support options to help you quickly find answers to your questions and

problems:

• Dell Solution Center — Double-click the Dell Solution Center icon on your Microsoft

®

Windows

®

desktop for documentation, tools, troubleshooting information, and links to

online support resources.

• Dell Support on the Internet — The Dell Support website (

support.dell.com

) provides

online tools, including a Knowledge Base, Frequently Asked Questions, Hints and Tips,

Software Reinstall Guides, Dell Community Forums, and Dell Customer Care.

• Dell Technical Support — E-mail or call technical support personnel for Dell™ hardware

or operating system issues that you cannot resolve using the Dell Support options.

Use the following chart to determine where you can find information on a particular topic.

What are you looking for? Find It Here

• How to access tutorials and other how

to information

• How to get a copy of my invoice

• How to extend my warranty

• Additional documentation, tools,

troubleshooting information, and links

to online support resources

Dell Solution Center

On your Windows desktop

• Latest drivers for my computer

• Answers to technical service and

support questions

• Online discussions with other users and

technical support

• Documentation for my computer

Dell Support Website — support.dell.com

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians,

and online courses

• Community Forum — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory,

the hard drive, and the operating system

• Customer Care — Contact information, order status, warranty, and

repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product specifications, and

white papers

T2310bk2.book Page 13 Thursday, February 5, 2004 10:00 AM

Contents

Main Dell Dimension XPS Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 Using Your Computer 2 Optimizing Performance 3 Solving Problems 4 Advanced Troubleshooting 5 Removing and Installing Parts 6 Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Page CAUTION: Safety Instructions SAFETY: General 10 SAFETY: When Using Your Computer 4 3 2 1 SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits SAFETY: Battery Disposal Page Finding Information for Your Computer 14 Page Page Using Your Computer Page Configuring Graphics Cards Settings and Functions Removing the Graphics Card Driver About Serial ATA Drives About Your RAID Configuration RAID Level 0 RAID Level 1 Transferring Information to a New Computer Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips Network Setup Wizard Turning Off Your Computer Page Optimizing Performance Intel Performance Acceleration Technology DDR Memory and Processor Front-Side Bus Hyper-Threading Overclocking Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems 34 E-Mail, Modem, and Internet Problems Error Messages General Problems The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system Other software problems A solid blue screen appears 38 Other technical problems General hardware problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Advanced Troubleshooting Diagnostic Lights 50 = yellow = green = off Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics Page Dell Diagnostics Main Menu Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Using Microsoft Windows XP System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You Begin Reinstalling Windows XP Page Page Removing and Installing Parts Front and Back View of the Computer Front View Front View (Doors Open) Back View Page Page Before You Begin Recommended Tools Precautionary Measures Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer System Board Components Memory DDR Memory Overview Memory Installation Guidelines Installing Memory Page PCI Cards Installing a PCI Card Page Removing a PCI Card AGP Cards Removing an AGP Card Installing an AGP Card Drives Overview Hard Drive Page 84 Floppy Drive Page Page CD/DVD Drive Page Page Processor Airflow Shroud Removing the Processor Airflow Shroud Installing the Processor Airflow Shroud Processor Installing the Processor Page Removing the Processor Front Panel Removing the Front Panel Page Drive Door Removing the Drive Door Replacing the Drive Door Page Battery Closing the Computer Cover Page Page Appendix Specifications NOTE: Page Page 108 NOTE: Standard Settings Viewing Settings System Setup Screens Boot Sequence Clearing Forgotten Passwords Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Notices Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) T2310bk2.book Page 137 Thursday, February 5, 2004 10:00 AM Page Index A B C D E F H I K N O P R S T U V