w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes 10

 

to 20 minutes and requires no interaction on your part.

 

Run Express Test first to increase the possibility of tracing

 

the problem quickly.

 

 

Extended Test

Performs a thorough check of devices. This test typically

 

takes an hour or more and requires you to answer questions

 

periodically.

 

 

Custom Test

Tests a specific device. You can customize the tests you

 

want to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and allows

 

you to select a test based on the symptom of the problem

 

you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 112).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the

 

problem description.

 

 

Help

Describes the test and may indicate requirements for

 

running the test.

54

Advanced Troubleshooting

Page 54
Image 54
Dell T2310 manual Dell Diagnostics Main Menu, Option Function, Tab Function