Dell T2310 Solving Problems

Solving Problems 29

Solving Problems

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly

find the answers to your questions.

See page42.

See page35.

Get technical assistance from

Dell. See page112.

Press a key or move the

mouse. See the Dell Dimen-

sion Help file for informa-

tion on standby mode.

T2310bk2.book Page 29 Thursday, February 5, 2004 10:00 AM

Contents

Main Dell Dimension XPS Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 Using Your Computer 2 Optimizing Performance 3 Solving Problems 4 Advanced Troubleshooting 5 Removing and Installing Parts 6 Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Page CAUTION: Safety Instructions SAFETY: General 10 SAFETY: When Using Your Computer 4 3 2 1 SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits SAFETY: Battery Disposal Page Finding Information for Your Computer 14 Page Page Using Your Computer Page Configuring Graphics Cards Settings and Functions Removing the Graphics Card Driver About Serial ATA Drives About Your RAID Configuration RAID Level 0 RAID Level 1 Transferring Information to a New Computer Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips Network Setup Wizard Turning Off Your Computer Page Optimizing Performance Intel Performance Acceleration Technology DDR Memory and Processor Front-Side Bus Hyper-Threading Overclocking Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems 34 E-Mail, Modem, and Internet Problems Error Messages General Problems The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system Other software problems A solid blue screen appears 38 Other technical problems General hardware problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Advanced Troubleshooting Diagnostic Lights 50 = yellow = green = off Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics Page Dell Diagnostics Main Menu Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Using Microsoft Windows XP System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You Begin Reinstalling Windows XP Page Page Removing and Installing Parts Front and Back View of the Computer Front View Front View (Doors Open) Back View Page Page Before You Begin Recommended Tools Precautionary Measures Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer System Board Components Memory DDR Memory Overview Memory Installation Guidelines Installing Memory Page PCI Cards Installing a PCI Card Page Removing a PCI Card AGP Cards Removing an AGP Card Installing an AGP Card Drives Overview Hard Drive Page 84 Floppy Drive Page Page CD/DVD Drive Page Page Processor Airflow Shroud Removing the Processor Airflow Shroud Installing the Processor Airflow Shroud Processor Installing the Processor Page Removing the Processor Front Panel Removing the Front Panel Page Drive Door Removing the Drive Door Replacing the Drive Door Page Battery Closing the Computer Cover Page Page Appendix Specifications NOTE: Page Page 108 NOTE: Standard Settings Viewing Settings System Setup Screens Boot Sequence Clearing Forgotten Passwords Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Notices Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) T2310bk2.book Page 137 Thursday, February 5, 2004 10:00 AM Page Index A B C D E F H I K N O P R S T U V