Emerson Process Management Rosemount 2410 Troubleshooting, Reference Manual, Symptom, Action

Reference Manual

Rosemount 2410

300530EN, Rev BA September 2012

6.3 TROUBLESHOOTING

Table 6-3. Troubleshooting chart

Symptom	Possible cause		Action
No contact with the	Wiring	•	Check that wires are properly connected to the
Rosemount 2410 Tank Hub			terminals.
		•	Check for dirty or defective terminals.
		•	Check wire insulation for possible short circuits to
			ground.
		•	Check that the 2410 Tank Hub is connected to the right
			communication port on the control room PC (if no FCU
			is used).
	RS485 wiring	•	Check for proper polarity at the terminals.
	Field Bus Modem (FBM)	• Check the LEDs for proper communication.
		•	Check that the FBM is connected to the right port on the
			control room PC.
		•	Check that the FBM is connected to the right port on the
			2160 Field Communication Unit (FCU).
	Connection to FCU 2160	• Check that the 2410 Primary/Secondary bus is
			connected to the right field bus port on the FCU 2160.
		•	Check communication port LED:s inside the 2160 Field
			Communicaton Unit (FCU).
	Configuration of FCU 2160	•	Check the communication address specified for the
			2410 in the FCU Slave Database.
		•	Check configuration of communication parameters for
			the FCU Fieldbus ports.
		•	Check that the correct communication channel is
			selected.
			See the Raptor System Configuration Manual
			(Document no. 300510EN) for more information on how
			to configure the FCU 2160.
	Configuration of communication protocol	In TankMaster WinSetup/Protocol Channel Properties:
		•	check that the protocol channel is enabled
		•	check the protocol channel configuration (port,
			parameters, modem).
	Hardware failure	•	Check the 2410 Tank Hub; check the Error LED or the
			integral display for information.
		•	Check the Field Communication unit (FCU).
		• Check the Field Bus Modem.
		•	Check the communication port on the control room PC.
		•	Check that there are no devices connected to the
			Primary/Secondary bus which are not powered.
		• Contact Emerson Process Management/Rosemount
			TankGauging service department.
	Software failure	•	Restart the 2410 by disconnecting and connecting the
			power supply (note the communication parameters that
			appear on the display during startup).

6-18 Section 6. Service and Troubleshooting