Emerson Process Management Rosemount 2410 manual Reference Manual

Reference Manual

Rosemount 2410

300530EN, Rev BA September 2012

Symptom	Possible cause		Action
TankMaster does not present	Incorrect configuration of the 2160 FCU	•	Check the Modbus communication addresses in the
measurement data from one or	slave database		2160 FCU slave database. In TankMaster WinSetup
more devices connected to the			open the FCU Properties/Slave Database window.
Tankbus. The devices			See the Raptor System Configuration Manual
communicate on the Tankbus and			(Document no. 300510EN) for more information on how
appear in the Device Live List.			to configure the 2160 FCU slave database.
	Incorrect configuration of the 2410 tank	•	Check the 2410 tank database; ensure that the device
	database		is available and mapped to the right tank.
		•	Check the 2410 tank database configuration; verify that
			the ATD Modbus address is equal to the 2410 Temp
			Modbus address in the FCU Slave Database.
		•	Check the 2410 tank database configuration; verify that
			the Level Modbus address is equal to the 2410 Level
			Modbus address in the FCU Slave Database.
		• See the Raptor System Configuration Manual
			(Document no. 300510EN) for more information on how
			to configure the FCU 2160 slave database and the
			2410 tank database.
	Software or hardware failure	•	Check diagnostics information, see “Diagnostics” on
			page 6-7.
		•	Check Device Status input register, see “Device Status”
			on page 6-23.
		• Contact Emerson Process Management/Rosemount
			TankGauging service department.
	Too many devices connected to the	•	Check the model code to find out what type of
	Tankbus		2410 Tank Hub that is used: Single tank or Multiple tank
			version.
		•	Change to a 2410 Tank Hub for multiple tanks.
Incorrect temperature reading	Configuration error	•	Check configuration of the temperature transmitter; in
from temperature transmitter			TankMaster Winsetup open Properties for the ATD
			device associated with the tank.
		• See the Raptor System Configuration Manual
			(Document no. 300510EN) for more information on how
			to configure ATD devices such as a Rosemount 2240S
			Multi-Input Temperature Transmitter.
	Measurement units are not compatible	If default database is loaded to the 2410 Tank Hub, do one
	with host system	of the following:
		•	in TankMaster WinSetup verify system units and
			re-install the tank associated with the 2410 Tank Hub
		•	update Holding Registers with correct measurement
			units
	Hardware failure	•	Check diagnostics information, see “Diagnostics” on
			page 6-7.
		•	Check temperature elements.
		• Contact Emerson Process Management/Rosemount
			TankGauging service department.

6-20 Section 6. Service and Troubleshooting