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RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation for information. If necessary, uninstall and then reinstall the program.
Other technical problems
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell
CALL DELL — If you cannot solve your problem using the Dell Support website or
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
•Your computer locks up, particularly while using a specific device.
•A recently added device does not work.
•A sound card emits noise or demonstrates other problems.
•Unintelligible characters print from the printer.
•The mouse pointer does not move or "stutters" when it moves.
•Messages appear stating that the computer is not operating at maximum performance.
•Errors occur and programs crash for no apparent reason.
•Nothing displays on the monitor.
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