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Dell V525W manual Make Sure the USB Cable is Working, RUN the Installer Again

Models: V525W

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Troubleshooting

151

Notes:

•Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices.

•If the USB port on the computer is not working, then try using the other USB ports on the computer.

MAKE SURE THE USB CABLE IS WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

Note: USB hubs, extension cables, port replicators, and docking stations may cause connection issues. Try disconnecting these devices so that your printer is directly connected to your computer.

MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series.

If unsure, look for an updated version of the printer software on our Web site. For more information, see the printer User's Guide.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

RUN THE INSTALLER AGAIN

1Close the installer.

2Remove the CD, and then restart the computer.

3Insert the CD, and then run the installer again.

MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

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Dell V525W manual Make Sure the USB Cable is Working, RUN the Installer Again

Contents

January Dell V525w Users GuideTrademarks Contents Copying PrintingScanning Networking TroubleshootingMailing FaxingIndex 171 Safety information Conserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impactPublications Finding information about the printerConserving ink RecyclingDell Support Web site-http//support.dell.com Use Understanding the parts of the printerAbout your printer About your printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Installing ink cartridgesRemoving ink cartridges Select Printer Home Recycling Dell productsPage Replacing the language sheet Using the printer control panel buttons and menusPage Using the printer control panel Using the printer control panel buttons and menus Restoring factory default settings Changing the Sleep timeoutSaving paper and energy Initial Setup Complete appears on the display Minimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installationPrinter software Launching the Print dialog Using the Macintosh printer softwareLaunching an application Downloading PCL and PS drivers Windows only Finding and installing optional softwareReinstalling the printer software Uninstalling the printer softwareUsing the Internet Installing the printer softwareFor Macintosh users Loading paper Loading paper and original documentsLoad up to Make sure that Paper and specialty media guidelinesLoading paper and original documents Saving paper settings Loading original documents into the ADF Loading original documents on the scanner glassPrinting a document PrintingTips for printing Printing basic documentsChanging the print order of pages Printing multiple pages on one sheet Printing envelopes Printing on specialty mediaPaper/Finishing tab Manage Custom Sizes New Printing on labelsPrinting on custom‑size paper Working with photosSupported file types Printing photos from a flash drive Using a flash drive with the printerPrinting photos from a PictBridge-enabled digital camera Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingSetup Print Mode Setup Page Dry Time Setting the duplex printing dry timeUsing the control panel Using the printer softwareSystem Preferences Print & Fax select your printer Managing print jobsFinding the print queue for your printer For Macintosh usersCreating a print queue Setting your printer as the default printerFor Windows users Pausing print jobs Changing the default printing modeResuming print jobs Canceling print jobsFor Macintosh users Tips for copying CopyingMaking copies Copying an ID card Adjusting copy qualityEnlarging or reducing images Making a copy lighter or darker Collating copies using the printer control panelPlacing separator sheets between copies Placing an overlay message on each Copying multiple pages on one sheetRemoving the background of a copy Making a two‑sided duplex copy automatically Making a two-sided duplex copyMaking a two‑sided duplex copy manually Canceling copy jobs Tips for scanning ScanningScanning to a local computer Scanning to a flash drive or memory card Scanning to a network computerFor Windows users Scanning photos for editingScanning documents for editing Scanning directly to e‑mail using the printer software How do I scan in black and white? Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan?Canceling scan jobs Double‑click Printer Settings Setting up the printer to e-mailSetting up the e-mail function Creating an e‑mail contact list using the computerTips for e‑mailing Sending e-mailContacts tab Individuals tab Canceling an e‑mail Scenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line FaxingConnected to different wall jacks Connected to the same telephone wall jack To connectTo connect Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceTo connect To connect Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Page Connecting the printer to a wall jack in Germany Setup Fax Setup Dialing and Sending Fax Name Setting the fax headerEntering your user information Setting the date and time Configuring the fax settingsConfiguring fax settings using the printer control panel Setting the fax footerDouble-clickPrinter Settings Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Using the Printer Settings in MacintoshCreating a contact list Creating a contact list using the printer control panelCreating a contact list using the fax software Setup Fax Setup Address BookFor Macintosh users Sending faxesTip Sending faxes using the printer control panelSending faxes using the computer Tips for sending faxesReceiving faxes automatically Setup Fax Setup Ringing and Answering Auto Answer OnReceiving faxes Tips for receiving faxesTips Faxing FAQSetup Fax Setup Ringing and Answering Auto Answer Off Receiving faxes manuallyWhen do I need to set Auto Answer to On? What is a splitter and what type of splitter should I use?What is my fax number? What is my dialing prefix?How can I check the dial tone? Setup Fax Setup Ringing and Answering Ring PatternHow many rings should I set? How do I set the distinctive ring for the printer?Adjusting the dialing volume How do I adjust the speaker volume on the printer?What settings work best with voice mail service? How do I change the resolution of the documents that I fax?How do I know that the fax was sent successfully? How do I send a fax using a phone calling card?Setup Fax Setup Fax Reports Transmission Log Printing How do I send a fax at a scheduled time?Can I block faxes? How do I print the fax history of the printer?How do I print a fax on both sides of the paper? How do I forward a fax?Can I retrieve failed faxes? Supported network security options Installing the printer on a wireless networkWireless network compatibility NetworkingNo Security Printing a network setupInformation you will need during wireless setup Setup Network Setup Print Network SetupNetwork Name Ssid Information you will need during advanced wireless setupWireless Mode AuthenticationEncryption Installing the printer on a wireless networkInstalling the printer on other computers Adding the printer to your wireless network Special wireless installation instructionsBefore you begin Assigning a static IP address Changing wireless settings after installationClick Configuration TCP/IP Set static IP address Double‑click Wireless Setup AssistantAdding a printer to an existing ad hoc wireless network Advanced wireless setupEAP‑MD5, MSCHAPv2, or Leap Configuring Wi‑Fi Protected Setup manuallyConfiguring security WPA Personal, WPA2‑Personal or WPA2‑EnterpriseUsing the printer wirelessly Configuring 802.1X AuthenticationIf the printer is currently set up for wireless Using the printer locally USBUsing the printer over an Ethernet network If the printer is currently set up for EthernetSelecting a printer Select Set as Default Printer from the menuDouble‑click Dell Extras Dell Setup Assistant Double‑click Dell Extras Dell Setup AssistantAdding the printer Sharing a printer in a Windows environmentWhat is Wi‑Fi Protected Setup? Networking FAQSharing a printer in a Macintosh environment What is an SSID? What is a network? Where do I find my SSID?Wireless network examples How are home networks configured?Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessWhy do I need a USB cable? What is a USB cable?How do I attach the USB cable? How are infrastructure and ad hoc networks different? CharacteristicsChecking computer connectivity Finding the signal strengthHow can I improve wireless signal strength? Check the Wireless Signal QualityRemove Sources of Interference Move the Printer Closer to the Access PointRemove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionClick Advanced or Configure For Macintosh users with an access pointFor Macintosh users with an AirPort base station How do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?Locating the printer IP address What is a key index?How do I locate IP addresses? How are IP addresses assigned?What is the difference between Guided and Advanced setup? Checking ink levels Using the printer control panelMaintaining the printer Maintaining ink cartridgesCleaning the printhead nozzles Cleaning the exterior of the printerMoving the printer to another location Cleaning the scanner glassPage Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingMake Sure the INK Cartridges are Inserted Correctly Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesRemove and Reinstall the Printer Software Printer is printing blank pages Make Sure the Printer is not in Sleep ModePrinter is busy or does not respond Cannot delete documents from the print queue Make Sure the USB Port is Enabled in WindowsCannot print through USB Understanding printer messages Ink Cartridge Unsupported Ink Cartridge ErrorFax Memory Full Ink Cartridge MissingLoad Size Paper Memory Device ErrorNetwork x Software Error Ink LowPrinthead Cannot Move Printhead ErrorRemove and reinsert the printhead Printhead Missing Printhead Unsupported Scanned Document Too Long Scanner DisabledPrinthead Warning Replace Ink CartridgeJams and misfeeds troubleshooting Check the jam clearance area Paper jam in the paper support Paper jam in the exit trayPaper jam in the duplex unit Paper jam in the ADF select models only Check the ADF Check under the ADF tray Check Paper Condition Print troubleshootingPaper or specialty media misfeeds Poor quality at the edges141 Print speed is slow Computer slows down when printingPoor copy or scanned image quality Copy and scan troubleshootingCopier or scanner does not respond Scanner unit does not closeCannot scan to a computer over a network Partial copies or scans of documents or photosScan was not successful Scanning takes too long or freezes the computerFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxes Enable Error CorrectionEnable Automatic FAX Conversion Make Sure That the Dial Prefix Setting is CorrectMake Sure That the Printer is Connected to AN Analog Port Make Sure That FAX Forwarding is DisabledIncrease the Ringer Volume Cannot receive faxesMake Sure That YOU have the Correct Manual Answer Code Fax error messages on the printer control panelSetup Fax Setup Ringing and Answering Manual Pickup Code Cannot run the fax softwareTroubleshooting 149 Make Sure the USB Port on the Computer is Working Network troubleshootingContinue button is unavailable Make Sure the Printer is Plugged in and Turned onMake Sure the USB Cable is Working RUN the Installer AgainComputer firewall is blocking communication with the printer Wireless troubleshootingCannot print over wireless network Wireless troubleshooting checklistSetup Demo Mode Off Troubleshooting 155 Locating the printer IP address Wireless print server not installedResolving intermittent wireless communications issues Eliminate Network Congestion Troubleshooting 159 Edition notice Product informationLicensing notices Modular component noticeNoise emission levels Temperature information Battery notice Static sensitivity noticeProduct disposal Industry Canada compliance statement Power consumptionEuropean Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada165 South Africa telecommunications notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Exposure to radio frequency radiation Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraIndustry Canada Canada 169 170 Numerics IndexEAP‑TLS Page Page Page Page VPN