What should I do if my fireplace malfunctioned?

When calling DESA, have ready your name, address, model and serial numbers of your fireplace, how the fireplace was malfunctioning, type of gas used (propane/LP or natural gas), and purchase date.

How can I contact DESA's technical service?

Contact DESA's Customer Service Department at 1-866-672-6040. You can also visit DESA's technical service web site at www.desatech.com.

Replacement Parts, Service Hints, Technical Service

Q: Where can I buy original replacement parts?

Contact authorized retailers of this product. If they cannot supply original replacement parts, call DESA's Customer Service Department at 1-866-672-6040.

REPLACEMENT PARTS SPECIFICATIONS SERVICE HINTS TECHNICAL SERVICE

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESA’s Customer Service De- partment at 1-866-672-6040.

When calling DESA, have ready

•your name

•your address

•model and serial numbers of your fireplace

•how fireplace was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized retailers of this product. If they can not supply original replacement part(s), call DESA at 1-866-672-6040 for referral information.

When calling DESA, have ready

•model number of your fireplace

•the replacement part number

SERVICE HINTS

When Gas Pressure Is Too Low

•pilot will not stay lit

•burners will have delayed ignition

•fireplace will not produce specified heat

•propane/LP gas supply might be low (propane/LP units only)

You may feel your gas pressure is too low. If so, contact your local gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA’s Customer Service Depart- ment at 1-866-672-6040. When calling, please have your model and serial numbers of your heater ready.

You can also visit DESA’s technical service web site at

www.desatech.com.

SPECIFICATIONS

	(V)V36N(S)(H)-B		(V)V36P(S)(H)-B
	VV36N(S)(H)C1	CHDV36NR-C	VV36P(S)(H)C1

Btu	21,700/	21,700/	21,000/
	31,000 Btu/hr	31,000 Btu/hr	30,000 Btu/hr

Gas Type	Natural	Natural	Propane/LP

Ignition	Piezo	Piezo	Piezo

Manifold Pressure	3.5" w.c.	3.5" w.c.	10.0" w.c.

Minimum Inlet	5.5" w.c.	5.5" w.c.	11.0" w.c.
Supply Pressure

Dimension, Inches/mm
(HxWxD)Fireplace
(Actual size of firebox.	36"x41"x21 1/8"	36"x41"x21 1/8"	36"x41"x21 1/8"
Measurements do not	914x1041x	914x1041x	914x1041x
include nailing flanges	537 mm	537 mm	537 mm
or standoffs).
Carton	38"x44"x22"	38"x44"x22"	38"x44"x22"
	965x1118x	965x1118x	965x1118x
	559 mm	559 mm	559 mm

Weight, lbs/kg*
Fireplace	120 lbs/55 kg	180 lbs/82 kg	120 lbs/55 kg
Shipping	123 lbs/56 kg	183 lbs/83 kg	123 lbs/56 kg