What should I do if my burner does not light after the pilot is lit?

Possible causes include a clogged burner orifice, low inlet gas pressure, disconnected thermopile leads, or defective thermopile. Refer to the manual for specific remedies.

Why does my heater produce a whistling noise when the burner is lit?

Possible causes include turning the gas control knob to the HI position when the burner is cold, air in the gas line, or a dirty/clogged burner orifice. The manual provides detailed remedies for each possible cause.

How can I fix the issue of glass sooting in my fireplace?

Glass sooting may be caused by flame impingement on logs or debris around the burner air mixer. Adjusting the log set and inspecting the burner opening are recommended remedies. Refer to the manual for step-by-step instructions.

Remedy, Troubleshooting, Continued, Observed Problem

TROUBLESHOOTING

Continued

OBSERVED PROBLEM	POSSIBLE CAUSE		REMEDY
Burner does not light after pilot is lit	1.	Burner orifice clogged	1.	Clean burner (see Cleaning and Mainte-
				nance, page 28) or replace burner orifice
	2.	Inlet gas pressure is too low	2.	Contact local propane/LP or natural gas
				company
	3.	Thermopile leads disconnected or im-	3.	Reconnect leads
		properly connected
	4.	Thermopile is defective	4.	Replace thermopile

Delayed ignition burner	1.	Manifold pressure is too low	1.	Contact local propane/LP or natural gas
				company
	2.	Burner porting or orifice clogged	2.	Clean burner (see Cleaning and Main-
				tenance, page 28) or replace burner orifice

Burner backfiring during combustion	1.	Burner orifice is clogged or damaged	1.	Clean burner (see Cleaning and Mainte-
				nance, page 28) or replace burner orifice
	2.	Damaged burner	2.	Replace damaged burner
	3.	Gas regulator defective	3.	Replace gas control

Slight smoke or odor during initial operation	1.	Residues from manufacturing processes	1.	Problem will stop after a few hours of
		and logs curing		operation

Heater produces a whistling noise when	1.	Turning gas control knob to HI position	1.	Turn gas control knob to LO position and
burner is lit		when burner is cold		let warm up for a minute
	2.	Air in gas line	2.	Operate burner until air is removed from
				line. Have gas line checked by local pro-
				pane/LP or natural gas company
	3.	Dirty or partially clogged burner orifice	3.	Clean burner (see Cleaning and Mainte-
				nance, page 28) or replace burner orifice

Glass soots	1.	Flame impingement on logs	1.	Adjust the log set so that the flame does
				not excessively impinge on it
	2.	Debris around burner air mixer	2.	Inspect the opening at the base of the
				burner to see that it is NOT packed with
				any type of material

Fireplace produces a clicking/ticking noise	1.	Metal expanding while heating or con-	1.	This is common. If noise is excessive,
just after burners are lit or shut off		tracting while cooling		contact qualified service person

Remote does not function	1.	Battery is not installed or battery power	1.	Replace 9-volt batteries in receiver and
		is low		remote control