What should I do if I smell gas?

If you smell gas, shut off the gas supply, do not try to light any appliance, do not touch any electrical switch, and immediately call your gas supplier or the fire department for instructions.

Why does the fireplace produce unwanted odors?

Unwanted odors could be caused by a gas leak. Locate and correct all leaks as per the manual instructions on pages 19 and 20.

How can I prevent the fireplace from shutting off in high winds?

The fireplace has been tested for up to 40mph winds. However, extreme conditions may occur. See the lighting instructions on page 26 for more information.

Troubleshooting, Continued, Remedy | Desa (V)V36P-B SERIES, VV36PC1 SERIES

TROUBLESHOOTING	31

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM	POSSIBLE CAUSE		REMEDY
Fireplace produces unwanted odors	1.	Gas leak. See Warning statement	1.	Locate and correct all leaks (see Check-
		above		ing Gas Connections, pages 19 and 20)

Fireplace shuts off in use	1.	High or gusting winds	1.	Fireplace has been tested for up to
				40mph winds. However, extreme con-
				ditions may occur. See Lighting Instruc-
				tions on page 26
	2.	Low line pressure	2.	Contact local propane/LP or natural gas
				company
	3.	Pilot is partially clogged	3.	Clean pilot (see Cleaning and Mainte-
				nance, page 28)
	4.	Inner vent pipe leaking exhaust gasses	4.	Locate and correct all leaks (see Check-
		into system		ing Gas Connections, pages 19 and 20)
	5.	Glass too loose and air tight gasket leaks	5.	Tighten glass
		in corners after usage
	6.	Bad thermopile or thermocouple	6.	Replace faulty component
	7.	Improper vent cap installation	7.	Check for proper installation and free-
				dom from debris or blockage

Gas odor even when control knob is in OFF	1.	Gas leak. See Warning statement	1.	Locate and correct all leaks (see Check-
position		above		ing Gas Connections, pages 19 and 20)
	2.	Control valve defective	2.	Replace control valve

Gas odor during combustion	1.	Gas leak. See Warning statement	1.	Locate and correct all leaks (see Check-
		above		ing Gas Connections, pages 19 and 20)

Dark residue on logs or inside of fireplace	1.	Improper log placement	1.	Properly locate logs (see Installing Logs,
				Lava Rock, and Glowing Embers, pages
				24 and 25)
	2.	Air holes at burner inlet blocked	2.	Clean out air holes at burner inlets. Pe-
				riodically repeat as needed
	3.	Burner flame holes blocked	3.	Remove blockage or replace burner
	4.	Improper venting or excessive blockage	4.	Have the vent system inspected, includ-
				ing the termination cap. Remove any
				restrictions or obstruction
	5.	Excessive amounts of embers and pan	5.	Clear excess embers until a minimum
		material		gap of 1/2" remains under the grate