Troubleshooting
Problems with Caller ID
4You must subscribe to Caller ID service through your local phone company. Also, check to be sure your Caller ID feature is turned on (see page 63).
4If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the phone line directly to a standard
DIRECTV HD Receiver will not turn on
4Check to make sure the power cord is plugged into the DIRECTV HD Receiver and the wall outlet.
4Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
4Make sure the remote control is on DIRECTV mode, and press TV POWER ON.
4Press TV POWER ON, then press it a second time.
4Check batteries in remote control.
4Be sure remote control is pointed at remote sensor, and the front of the receiver is not blocked.
4Unplug the receiver. Wait five minutes. Plug it in again.
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