Getting More Help
Troubleshooting
TROUBLESHOOTING
Message Numbers
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| Message | Possible Reason(s) | What to Do |
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| Check the coaxial cables and their connections |
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| to and from the |
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| all required cables are in place, and check that |
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| all cable connections are tight and dry (for |
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| outdoor cables). Run the Check Switch test, as |
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| There may be a problem with the | follows: |
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| 001 | 1. Press MENU on your remote control or the |
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| receiver’s front panel. |
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| 2. Select the Settings tile, and then scroll down |
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| to Point Dish. |
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| 3. Access the Point Dish screen and select |
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| Check Switch to run the test. |
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| If this does not work, call the Customer Service |
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| Center at |
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| • Note the local weather conditions. Remove |
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| any snow or other debris which may have |
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| collected on the satellite dish. Make sure that |
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| the satellite dish has a clear line of sight to the |
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| Heavy rain, snow, or cloud cover | satellite. Check whether branches or leaves |
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| have grown into the line of sight of the dish. |
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| 002 | may be interfering with satellite |
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| • Make sure that the satellite dish is aimed at |
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| signal transmission, or there may |
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| be other interference. | the satellite. Check the strength of the signal |
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| using the Point Dish screen (select the |
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| Settings tile and scroll down to Point Dish). |
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| Consult with your installer in order to |
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| the dish, if necessary, to obtain the strongest |
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| possible signal. |
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| • Make sure the system uses |
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| cable; if not, contact your dealer or installer. |
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| • Check the |
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| your system is labeled DISH Pro, the cable |
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| can be as much as 200 feet in length. Check |
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| The wrong type of coaxial cable | the coaxial cables and their connections to |
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| and from the |
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| may be used in the system, or the | all required cables are in place, and check |
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| 003, 004 | total run length of cable may be | that all cable connections are tight and dry |
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| too long. There may also be a | (for outdoor cables and connections). If this |
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| problem with the | does not work, run the Check Switch test, as |
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| switch. | follows: |
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| 1. Press MENU on your remote control or the |
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| receiver’s front panel. |
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| 2. Select the Settings tile, and then scroll |
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| down to Point Dish. |
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| 3. Access the Point Dish screen and select |
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| Check Switch to run the test. |
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